AM
Asanda M
1 reviews | Active since Jul 2014
06 Jan 2025, 11:12
Worst service ever, starting to regret my decision
I waited for weeks for installation when I had requested a cancellation through WhatsApp thats when I was told the installation will be done the next day.
Yes indeed the installation was done the next day there was alot of digging that was done.
To date I have not been connected, yesterday they tried to connect without a success. I have been following up since morning via WhatsApp no feedback,
This is can’t be how you treat your customers, this is really frustrating
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
06 Jan 2025, 11:44Dear Asanda
I sincerely apologise for the delay and lack of assistance you’ve experienced. We deeply regret any inconvenience caused.
Our team has identified that we are unable to activate your service with the current device due to the red light on the device. To resolve this, you will be contacted shortly to arrange an appointment for a device replacement.
Once the device has been changed, we will activate your service immediately.
Thank you for your understanding and patience. Please don’t hesitate to reach out if you have any further questions or concerns.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
I sincerely apologise for the delay and lack of assistance you’ve experienced. We deeply regret any inconvenience caused.
Our team has identified that we are unable to activate your service with the current device due to the red light on the device. To resolve this, you will be contacted shortly to arrange an appointment for a device replacement.
Once the device has been changed, we will activate your service immediately.
Thank you for your understanding and patience. Please don’t hesitate to reach out if you have any further questions or concerns.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply06 Jan 2025, 11:44
Official
Dear Asanda
I sincerely apologise for the delay and lack of assistance you’ve experienced. We deeply regret any inconvenience caused.
Our team has identified that we are unable to activate your service with the current device due to the red light on the device. To resolve this, you will be contacted shortly to arrange an appointment for a device replacement.
Once the device has been changed, we will activate your service immediately.
Thank you for your understanding and patience. Please don’t hesitate to reach out if you have any further questions or concerns.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
I sincerely apologise for the delay and lack of assistance you’ve experienced. We deeply regret any inconvenience caused.
Our team has identified that we are unable to activate your service with the current device due to the red light on the device. To resolve this, you will be contacted shortly to arrange an appointment for a device replacement.
Once the device has been changed, we will activate your service immediately.
Thank you for your understanding and patience. Please don’t hesitate to reach out if you have any further questions or concerns.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations