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kelly B
1 reviews | Active since Jul 2024
07 Nov 2024, 08:35
worst service ever i have received
this company do not even deserve a star there service is really bad i want to make payment arrangements to get my fiber on again but its like they do not CARE about there customer's I'm waiting since 23 October for someone to call me but they don't i want to give them a try but they make it very difficult the finance department must really wake up and assist the customer's
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MetroFibre Networx's replyOfficial
07 Nov 2024, 10:58Dear Kelly,
Thank you for reaching out, and we apologize for the frustration you’ve experienced while trying to arrange for your service reactivation. We understand how important it is for you to get your connection back up and running, and we are sorry for the delay in responding.
Please note that we have sent a response to your query via email with the necessary details to proceed. If you have not yet received it, please check your inbox, including any spam or junk folders, as it may have been filtered there by mistake. Should you require any further clarification or assistance, please feel free to respond directly to that email.
Thank you for your patience, and we look forward to resolving this matter for you as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out, and we apologize for the frustration you’ve experienced while trying to arrange for your service reactivation. We understand how important it is for you to get your connection back up and running, and we are sorry for the delay in responding.
Please note that we have sent a response to your query via email with the necessary details to proceed. If you have not yet received it, please check your inbox, including any spam or junk folders, as it may have been filtered there by mistake. Should you require any further clarification or assistance, please feel free to respond directly to that email.
Thank you for your patience, and we look forward to resolving this matter for you as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply07 Nov 2024, 10:58
Official
Dear Kelly,
Thank you for reaching out, and we apologize for the frustration you’ve experienced while trying to arrange for your service reactivation. We understand how important it is for you to get your connection back up and running, and we are sorry for the delay in responding.
Please note that we have sent a response to your query via email with the necessary details to proceed. If you have not yet received it, please check your inbox, including any spam or junk folders, as it may have been filtered there by mistake. Should you require any further clarification or assistance, please feel free to respond directly to that email.
Thank you for your patience, and we look forward to resolving this matter for you as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out, and we apologize for the frustration you’ve experienced while trying to arrange for your service reactivation. We understand how important it is for you to get your connection back up and running, and we are sorry for the delay in responding.
Please note that we have sent a response to your query via email with the necessary details to proceed. If you have not yet received it, please check your inbox, including any spam or junk folders, as it may have been filtered there by mistake. Should you require any further clarification or assistance, please feel free to respond directly to that email.
Thank you for your patience, and we look forward to resolving this matter for you as quickly as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations