Worst service ever 😒

Worst service ever, before taking their service I wish I had read the comments from helllopeter at first. First I was sent an email stating that they need February proof of payment of which I did. Immediately after doing that my wifi was cut off on the very same day a few hours later I received another email saying it was an error yet my wifi connection is still cut off. There was lack of communication from their side after the error email. The latest emails states that I should pay for the month of March. After spending more the 20 minutes while on hold I was then given option 2 for a call back person who was speaking sounded like a robot or Ai asking how could she help me which I stated my problem which she then rep**** by asking for my account number then proceeded saying the account number is invalid. My question is how does she/he know know that my account is suspended due to non payment if my account number is invalid . And my emails is still ignored. This is so disgusting and irritating. Their staff needs a proper training. They are so unprofessional.