KM
Keitumetse M
1 reviews | Active since Dec 2019
28 Mar 2025, 07:22
Worst service ever !!!!!!!
I tried calling Metrofibre since 9am yesterday however I could not get through to anyone. I was only able to speak to a consultant around 1pm after attempting to speak to someone the whole day only to be told that they can only send a technician today. This is pathetic service honestly. We still don't have Wi-Fi connection as I type this. Can somebody from metrofibre please get back to me and assist ASAP
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MetroFibre Networx's replyOfficial
28 Mar 2025, 07:45Dear Keitumetse,
Thank you for reaching out and bringing your concerns to our attention. I also appreciate you taking the time to speak with me and discuss the issues you're experiencing.
Please be assured that we have escalated your concerns to our Maintenance Management Team under your existing ticket 666223 to ensure prompt assistance and resolution of your connectivity difficulties.
We truly appreciate your patience and cooperation as we work to resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing your concerns to our attention. I also appreciate you taking the time to speak with me and discuss the issues you're experiencing.
Please be assured that we have escalated your concerns to our Maintenance Management Team under your existing ticket 666223 to ensure prompt assistance and resolution of your connectivity difficulties.
We truly appreciate your patience and cooperation as we work to resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply28 Mar 2025, 07:45
Official
Dear Keitumetse,
Thank you for reaching out and bringing your concerns to our attention. I also appreciate you taking the time to speak with me and discuss the issues you're experiencing.
Please be assured that we have escalated your concerns to our Maintenance Management Team under your existing ticket 666223 to ensure prompt assistance and resolution of your connectivity difficulties.
We truly appreciate your patience and cooperation as we work to resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing your concerns to our attention. I also appreciate you taking the time to speak with me and discuss the issues you're experiencing.
Please be assured that we have escalated your concerns to our Maintenance Management Team under your existing ticket 666223 to ensure prompt assistance and resolution of your connectivity difficulties.
We truly appreciate your patience and cooperation as we work to resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations