1 reviews | Active since Feb 2020
Worst Service Ever
I have been a client since Nov 2021, and never had an issue with WIFI connectivity, however since mid Feb 2024, we notice a decline in the signal in the garage and the braai area in our home, but due to the cabling issues, we did not complain. On 7 March 2024 - I did log a call and was given a reference 201193 and a mail was received that they are checking the line, and would get back to me. Since then I have mailed and called and was told the technitians will contact me, never did and never got a resolution. And the solution is easy - come to my premises and check the router! So this morning I mailed all the emails I could find anywhere relating to anyone employed at Metrofibre to see if I get any actual joy and a resolution. Here is hoping that between their Management and Technitians, I get something relating to service
I take note of the reply, however, this is the standard reply received via telephone call, I cannot add email as MetroFibre does not respond to emails.
It has now been over a month and still no resolution, so I take what was stated above with a pinch of salt
I take note of the reply, however, this is the standard reply received via telephone call, I cannot add email as MetroFibre does not respond to emails.
It has now been over a month and still no resolution, so I take what was stated above with a pinch of salt