ML
Manganye L
1 reviews | Active since Sept 2018
26 May 2023, 09:56
Worst service ever by the finance department
This is the worst company I have ever come across which doesn't take their client seriously. It's been 2 days now without internet. The finance department don't respond. It's like they employed ghosts. Worst service ever
Helpful (0)
Replies (5)0
Replies (5)ML
Manganye L's updateReviewer Update
26 May 2023, 11:45Hi Nthabi,
I have done that several times and also emailed the proof of payment. There is no acknowledgement of the email or reply, nothing. I have tried online support, whatsapp, and even called metrofiber but I kept on holding until I run out of airtime. Please urgently assist cause I cant work.
I have done that several times and also emailed the proof of payment. There is no acknowledgement of the email or reply, nothing. I have tried online support, whatsapp, and even called metrofiber but I kept on holding until I run out of airtime. Please urgently assist cause I cant work.
ML
Manganye L's update26 May 2023, 11:45
Reviewer Update
Hi Nthabi,
I have done that several times and also emailed the proof of payment. There is no acknowledgement of the email or reply, nothing. I have tried online support, whatsapp, and even called metrofiber but I kept on holding until I run out of airtime. Please urgently assist cause I cant work.
I have done that several times and also emailed the proof of payment. There is no acknowledgement of the email or reply, nothing. I have tried online support, whatsapp, and even called metrofiber but I kept on holding until I run out of airtime. Please urgently assist cause I cant work.
ML
Manganye L's updateReviewer Update
26 May 2023, 12:34Good day Nthabi,
I have emailed the proof of payment now.
Regards,
Luxer
I have emailed the proof of payment now.
Regards,
Luxer
ML
Manganye L's update26 May 2023, 12:34
Reviewer Update
Good day Nthabi,
I have emailed the proof of payment now.
Regards,
Luxer
I have emailed the proof of payment now.
Regards,
Luxer
MetroFibre Networx's replyOfficial
26 May 2023, 13:26Good day, Manganye Luxer,
Kindly note the email and proof of payment were received and escalated to the finance department.
We can confirm that your fibre account has been unsuspended and your services are active.
Kindly advise if the matter is not resolved.
Pardon the inconvenience caused.
Kind regards,
Nthabi
Kindly note the email and proof of payment were received and escalated to the finance department.
We can confirm that your fibre account has been unsuspended and your services are active.
Kindly advise if the matter is not resolved.
Pardon the inconvenience caused.
Kind regards,
Nthabi
MetroFibre Networx's reply26 May 2023, 13:26
Official
Good day, Manganye Luxer,
Kindly note the email and proof of payment were received and escalated to the finance department.
We can confirm that your fibre account has been unsuspended and your services are active.
Kindly advise if the matter is not resolved.
Pardon the inconvenience caused.
Kind regards,
Nthabi
Kindly note the email and proof of payment were received and escalated to the finance department.
We can confirm that your fibre account has been unsuspended and your services are active.
Kindly advise if the matter is not resolved.
Pardon the inconvenience caused.
Kind regards,
Nthabi
ML
Manganye L's updateReviewer Update
26 May 2023, 13:32Thank you Nthabi for assisting me within an hour. You are a champion. Now I am back online.
ML
Manganye L's update26 May 2023, 13:32
Reviewer Update
Thank you Nthabi for assisting me within an hour. You are a champion. Now I am back online.
MetroFibre Networx's replyOfficial
26 May 2023, 13:44You are welcome.
We are glad we could assist as promised.
Once again, we apologize for the inconvenience caused.
Kind regards,
Nthabi
We are glad we could assist as promised.
Once again, we apologize for the inconvenience caused.
Kind regards,
Nthabi
MetroFibre Networx's reply26 May 2023, 13:44
Official
You are welcome.
We are glad we could assist as promised.
Once again, we apologize for the inconvenience caused.
Kind regards,
Nthabi
We are glad we could assist as promised.
Once again, we apologize for the inconvenience caused.
Kind regards,
Nthabi