WORST SERVICE EVER

Absolute ridiculous. Ended up cancelling my Metro Fibre and decided to go to another ISP, Afrihost. Many reason Metro Fibre much more expensive and on top of this experienced the following problems. Gave a month notice, the service was only supposed to be cancelled twelve o clock tonight but got shut down five o clock this morning. Metrofibre is supposed to switch modems so that Afrihost can be supported. At first we are told by Eliphant that it will be done on the latest tomorrow upon follow she indicated it takes 5-7 working days but my contract with Afrihost is supposed to start on the first of the month being tomorrow so once again without internet. Is it really that hard to do a simple modem swop?? I was also billed incorrectly and if I did not query same would have been debited for an amount not supposed to be paid, this was luckily rectified. The modem issue needs to be sorted out today as the internet is used by my husband for business purposes and money is being lost. Should it not be sorted we will take this further in social media platforms