AR
Abi R
1 reviews | Active since Dec 2015
20 Dec 2022, 16:23
Worst Service Ever
I app**** for metro fibre last month in November And I was told the connection will be live on the 13th of December Since the 14th I have been calling to get assistance but nothing Today I called 3 times and talked to 3 ladies but still don’t have internet
I cancelled with telkom exited to get fibre but I have never been this disappointed Can you please send someone to come fetch the router you left
They answer and tell you that they will get back to you but never do
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
20 Dec 2022, 16:36Good day Abi,
Thank you for bringing this under our attention we are escalating the matter with urgency.
An agent will be in contact with you to discuss the matter.
Kind Regards
MetroFibre
Thank you for bringing this under our attention we are escalating the matter with urgency.
An agent will be in contact with you to discuss the matter.
Kind Regards
MetroFibre
MetroFibre Networx's reply20 Dec 2022, 16:36
Official
Good day Abi,
Thank you for bringing this under our attention we are escalating the matter with urgency.
An agent will be in contact with you to discuss the matter.
Kind Regards
MetroFibre
Thank you for bringing this under our attention we are escalating the matter with urgency.
An agent will be in contact with you to discuss the matter.
Kind Regards
MetroFibre
AR
Abi R's updateReviewer Update
21 Dec 2022, 14:53I have not received any call from MetroFibre
And today my husband was there at their offices they told him they are having fibre hold over and they will call me that’s all
And today my husband was there at their offices they told him they are having fibre hold over and they will call me that’s all
AR
Abi R's update21 Dec 2022, 14:53
Reviewer Update
I have not received any call from MetroFibre
And today my husband was there at their offices they told him they are having fibre hold over and they will call me that’s all
And today my husband was there at their offices they told him they are having fibre hold over and they will call me that’s all
MetroFibre Networx's replyOfficial
21 Dec 2022, 16:01Good Day Abigail
We trust you are well.
We apologise for the poor service that you have received so far.
We have escalated your query to the relevant department and requested for urgent assistance.
We will keep you updated on the progress as soon as we receive it.
Kind regards,
Siboniso Sibisi
Metrofibre
We trust you are well.
We apologise for the poor service that you have received so far.
We have escalated your query to the relevant department and requested for urgent assistance.
We will keep you updated on the progress as soon as we receive it.
Kind regards,
Siboniso Sibisi
Metrofibre
MetroFibre Networx's reply21 Dec 2022, 16:01
Official
Good Day Abigail
We trust you are well.
We apologise for the poor service that you have received so far.
We have escalated your query to the relevant department and requested for urgent assistance.
We will keep you updated on the progress as soon as we receive it.
Kind regards,
Siboniso Sibisi
Metrofibre
We trust you are well.
We apologise for the poor service that you have received so far.
We have escalated your query to the relevant department and requested for urgent assistance.
We will keep you updated on the progress as soon as we receive it.
Kind regards,
Siboniso Sibisi
Metrofibre