LP
Louise P
1 reviews | Active since Jun 2020
12 Feb 2026, 17:05
WORST SERVICE EVER!!!!!!!!!🤬😡
0Stars😡🤬 I cancelled my contract with Metro Fibre because their service was TERRIBLE, but apparently, the nightmare continues even after you leave.
They collected my router on January 31st. Today, nearly two weeks later, I’m getting emails asking me to "schedule a collection" for the equipment they already have. It is clear their internal systems are a mess.
If you value your time and don't want to spend your weeks chasing up a company that can’t even track their own hardware, look elsewhere. Absolute administrative chaos. Save yourself the headache and go with a provider that actually has their act together.
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Replies (1)
MetroFibre Networx's replyOfficial
12 Feb 2026, 17:11Dear Louise P
Thank you for bringing this matter to our attention.
Receiving collection reminders for equipment that was already returned on 31 January is understandably frustrating. This situation does not reflect the level of administrative accuracy we aim to maintain, and the inconvenience caused is fully acknowledged.
Your account is being reviewed as a priority to verify the router's recorded return and correct any system discrepancies. We are also engaging the relevant department to ensure that further collection notifications are halted immediately.
Your feedback regarding the administrative process has been escalated internally for review and corrective action.
Further confirmation will be provided once the records have been updated.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
Receiving collection reminders for equipment that was already returned on 31 January is understandably frustrating. This situation does not reflect the level of administrative accuracy we aim to maintain, and the inconvenience caused is fully acknowledged.
Your account is being reviewed as a priority to verify the router's recorded return and correct any system discrepancies. We are also engaging the relevant department to ensure that further collection notifications are halted immediately.
Your feedback regarding the administrative process has been escalated internally for review and corrective action.
Further confirmation will be provided once the records have been updated.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Feb 2026, 17:11
Official
Dear Louise P
Thank you for bringing this matter to our attention.
Receiving collection reminders for equipment that was already returned on 31 January is understandably frustrating. This situation does not reflect the level of administrative accuracy we aim to maintain, and the inconvenience caused is fully acknowledged.
Your account is being reviewed as a priority to verify the router's recorded return and correct any system discrepancies. We are also engaging the relevant department to ensure that further collection notifications are halted immediately.
Your feedback regarding the administrative process has been escalated internally for review and corrective action.
Further confirmation will be provided once the records have been updated.
Kind regards,
SibonisileMetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
Receiving collection reminders for equipment that was already returned on 31 January is understandably frustrating. This situation does not reflect the level of administrative accuracy we aim to maintain, and the inconvenience caused is fully acknowledged.
Your account is being reviewed as a priority to verify the router's recorded return and correct any system discrepancies. We are also engaging the relevant department to ensure that further collection notifications are halted immediately.
Your feedback regarding the administrative process has been escalated internally for review and corrective action.
Further confirmation will be provided once the records have been updated.
Kind regards,
SibonisileMetroFibre Complaints & Escalations