BS
Bongeka S
1 reviews | Active since Feb 2024
08 Mar 2024, 22:54
Worst service ever
I don’t know what’s the turnaround time anymore to resolve a simple ticket. 177865 was logged on the 14th of Feb, to date I still do not have internet. Worst service ever. Your support department dead, finance even worse. Cancellation was quick to cancel an my line without even attempting to retain. On the other hand Finance and support requested a POP to unsuspend the account. It’s been 5 full working still nothing. What’s difficult to reactivate a fully paid account. Disappointing indeed😡😡😡🚮🚮🚮
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Bongeka S's updateReviewer Update
11 Mar 2024, 10:27Dear Marilize
It has been 2 week already asking for reinstatement. Clearly your cancellation team is quicker than the rest of the other departments. How is it so difficult to reactivate an existing link that is already paid up. I don’t know how many times I’ve been told that this ticket has been escalated😡😡😡🚮🚮🚮
It has been 2 week already asking for reinstatement. Clearly your cancellation team is quicker than the rest of the other departments. How is it so difficult to reactivate an existing link that is already paid up. I don’t know how many times I’ve been told that this ticket has been escalated😡😡😡🚮🚮🚮
BS
Bongeka S's update11 Mar 2024, 10:27
Reviewer Update
Dear Marilize
It has been 2 week already asking for reinstatement. Clearly your cancellation team is quicker than the rest of the other departments. How is it so difficult to reactivate an existing link that is already paid up. I don’t know how many times I’ve been told that this ticket has been escalated😡😡😡🚮🚮🚮
It has been 2 week already asking for reinstatement. Clearly your cancellation team is quicker than the rest of the other departments. How is it so difficult to reactivate an existing link that is already paid up. I don’t know how many times I’ve been told that this ticket has been escalated😡😡😡🚮🚮🚮