Worst service ever!!!!!!!!

I am disgusted by the lack of service form this fiber company. I logged a technical issue on the 24/10/2022 and till to date it has not been resolved. I clearly stated that cables were damaged by my dogs and i was advised that I would be charged which I did not have a problem with paying. From the the 24th of October to the 2nd of November they were waiting for a quote to be approved from where only God know!!!! I think i have spent more money calling than the monthly premium, every time i call there is someone new that has no idea what is happening. To top is all they eventually send two techs on two different occasions that only stand outside and leaves without coming inside the yard. The second tech says he is only there to take pics and leaves my house. So my question how long does it take to resolve such an issue!!!!!!!!!!!!!!!!!