YA
Yvonne A
1 reviews | Active since Jun 2015
21 Nov 2025, 19:31
Worst service ever
Metrofiber Network is the worst when it comes to customer service and that Willie the bot chat is the pits.Mo connection the whole entire day when you try to reach them the Agent by the name of Sfiso just leaves you hanging.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
21 Nov 2025, 19:50Dear Yvonne
Thank you for bringing this to our attention.
Please note that your query is currently being investigated, and we have requested the relevant team to prioritise the matter. We will provide you with feedback as soon as possible.
We sincerely apologise for the inconvenience and frustration caused.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention.
Please note that your query is currently being investigated, and we have requested the relevant team to prioritise the matter. We will provide you with feedback as soon as possible.
We sincerely apologise for the inconvenience and frustration caused.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply21 Nov 2025, 19:50
Official
Dear Yvonne
Thank you for bringing this to our attention.
Please note that your query is currently being investigated, and we have requested the relevant team to prioritise the matter. We will provide you with feedback as soon as possible.
We sincerely apologise for the inconvenience and frustration caused.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this to our attention.
Please note that your query is currently being investigated, and we have requested the relevant team to prioritise the matter. We will provide you with feedback as soon as possible.
We sincerely apologise for the inconvenience and frustration caused.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
YA
Yvonne A's updateReviewer Update
22 Nov 2025, 06:35Why is it that the very platform that we are supposed to engage with you is useless, I’ve come to realise that once you start a chat with Will the bot an Agent will keep you hanging long enough until the chat ends reason being there has not been any communicated, please I’m aware of the trick now been there bought the t-shirt. We cannot go through the weekend because of your incompetence and unreliabile network inconveniencing us . This is unacceptable.
YA
Yvonne A's update22 Nov 2025, 06:35
Reviewer Update
Why is it that the very platform that we are supposed to engage with you is useless, I’ve come to realise that once you start a chat with Will the bot an Agent will keep you hanging long enough until the chat ends reason being there has not been any communicated, please I’m aware of the trick now been there bought the t-shirt. We cannot go through the weekend because of your incompetence and unreliabile network inconveniencing us . This is unacceptable.
YA
Yvonne A's updateReviewer Update
22 Nov 2025, 18:33Second day no internet..come month end please also delay to take money from my bank account
YA
Yvonne A's update22 Nov 2025, 18:33
Reviewer Update
Second day no internet..come month end please also delay to take money from my bank account
YA
Yvonne A's updateReviewer Update
23 Nov 2025, 18:43End of the weekend no internet, now I’ve been slapped with a reference number for fault to be investigated by technician which may take another 24-72 hrs because they could not log a separate fault before.
YA
Yvonne A's update23 Nov 2025, 18:43
Reviewer Update
End of the weekend no internet, now I’ve been slapped with a reference number for fault to be investigated by technician which may take another 24-72 hrs because they could not log a separate fault before.