CM
Carina M
1 reviews | Active since Jul 2017
04 Dec 2025, 16:36
Worst service ever
Today is day 15 without fibre. I didn't want to come to Hellopeter again, but I posted here a week ago and no one assisted me. Afrihost is passing the bug to Metrofibre, Metrofibre just keep on telling Afrihost nothing is wrong on their side. I have run all the tests under the sun for the Afrihost agents, confirming the error is not on my side. I really don't know what more I can do to get someone to be serious about my fibre problem. Metrobfibre, you supply the fibre line. Why can't someone come to my house to help me? Really, I have been patient for 15 days. This is not the way you treat a customer.
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Replies (2)
MetroFibre Networx's replyOfficial
04 Dec 2025, 16:48Dear Carina Myburgh
We understand how extremely frustrating it has been to be without service for this long, and we appreciate you taking the time to bring this to our attention again. Fifteen days without fibre is unacceptable, and we recognise the impact this has had on your work and daily use.
To ensure we address this properly, we will be reviewing the line status and the escalation history with Afrihost so we can identify exactly where the delay is occurring. We will also arrange for a field team assessment should it be required to resolve the issue on the ground.
Your patience throughout this process has not gone unnoticed, and we are committed to getting this matter resolved as quickly as possible. We will provide an update as soon as the investigation is complete.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply04 Dec 2025, 16:48
Official
Dear Carina Myburgh
We understand how extremely frustrating it has been to be without service for this long, and we appreciate you taking the time to bring this to our attention again. Fifteen days without fibre is unacceptable, and we recognise the impact this has had on your work and daily use.
To ensure we address this properly, we will be reviewing the line status and the escalation history with Afrihost so we can identify exactly where the delay is occurring. We will also arrange for a field team assessment should it be required to resolve the issue on the ground.
Your patience throughout this process has not gone unnoticed, and we are committed to getting this matter resolved as quickly as possible. We will provide an update as soon as the investigation is complete.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's replyOfficial
04 Dec 2025, 17:04Thank you.
MetroFibre Networx's reply04 Dec 2025, 17:04
Official
Thank you.