JM
Juan-Pierre Meiring
1 reviews | Active since Jul 2021
28 Nov 2023, 08:28
WORST SERVICE EVER
VERY BAD SERVICE. TRYING LONGER THAN A WEEK FOR SOMEONE TO COME OUT AND FIX THE WIFI THAT IS NOT WORKING. WHAT A WASTE OF MONEY. I WILL NOT RECOMMEND USING MICROFIBRE
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
28 Nov 2023, 10:24Dear Juan-Pierre
I sincerely apologize for the inconvenience you've faced with your Wi-Fi service, and I share your frustration. Your feedback is essential, and I want to assure you that we are taking immediate action to address your concerns.
To expedite the resolution process, we have requested urgent feedback from our Network Operations Center regarding your request for an onsite technician. Our team is actively working to ensure a technician is dispatched promptly to assist with troubleshooting and resolving the issues with your Wi-Fi.
I understand the impact this has on your daily activities, and we sincerely apologize for any disruptions you've faced.
Thank you for your patience and understanding as we work to rectify these concerns. We are committed to ensuring your satisfaction with our services.
Best Regards
Marilize
I sincerely apologize for the inconvenience you've faced with your Wi-Fi service, and I share your frustration. Your feedback is essential, and I want to assure you that we are taking immediate action to address your concerns.
To expedite the resolution process, we have requested urgent feedback from our Network Operations Center regarding your request for an onsite technician. Our team is actively working to ensure a technician is dispatched promptly to assist with troubleshooting and resolving the issues with your Wi-Fi.
I understand the impact this has on your daily activities, and we sincerely apologize for any disruptions you've faced.
Thank you for your patience and understanding as we work to rectify these concerns. We are committed to ensuring your satisfaction with our services.
Best Regards
Marilize
MetroFibre Networx's reply28 Nov 2023, 10:24
Official
Dear Juan-Pierre
I sincerely apologize for the inconvenience you've faced with your Wi-Fi service, and I share your frustration. Your feedback is essential, and I want to assure you that we are taking immediate action to address your concerns.
To expedite the resolution process, we have requested urgent feedback from our Network Operations Center regarding your request for an onsite technician. Our team is actively working to ensure a technician is dispatched promptly to assist with troubleshooting and resolving the issues with your Wi-Fi.
I understand the impact this has on your daily activities, and we sincerely apologize for any disruptions you've faced.
Thank you for your patience and understanding as we work to rectify these concerns. We are committed to ensuring your satisfaction with our services.
Best Regards
Marilize
I sincerely apologize for the inconvenience you've faced with your Wi-Fi service, and I share your frustration. Your feedback is essential, and I want to assure you that we are taking immediate action to address your concerns.
To expedite the resolution process, we have requested urgent feedback from our Network Operations Center regarding your request for an onsite technician. Our team is actively working to ensure a technician is dispatched promptly to assist with troubleshooting and resolving the issues with your Wi-Fi.
I understand the impact this has on your daily activities, and we sincerely apologize for any disruptions you've faced.
Thank you for your patience and understanding as we work to rectify these concerns. We are committed to ensuring your satisfaction with our services.
Best Regards
Marilize
JM
Juan-Pierre Meiring's updateReviewer Update
28 Nov 2023, 11:10Will see how long this will take we have been waiting for more than a week now
JM
Juan-Pierre Meiring's update28 Nov 2023, 11:10
Reviewer Update
Will see how long this will take we have been waiting for more than a week now
JM
Juan-Pierre Meiring's updateReviewer Update
28 Nov 2023, 16:10 THE TECHNICIAN CAME OUT AND WANTED TO REPLACE THE ROUTER AND METROFIBRE SAID NO CLEARLY THEY KNO MORE THAN A TECHNICIAN VERY BAD SERVICE
JM
Juan-Pierre Meiring's update28 Nov 2023, 16:10
Reviewer Update
THE TECHNICIAN CAME OUT AND WANTED TO REPLACE THE ROUTER AND METROFIBRE SAID NO CLEARLY THEY KNO MORE THAN A TECHNICIAN VERY BAD SERVICE