Worst Service EVER!!!

My services were disconnected without my knowledge. After making 12 calls to one of the finance agents (Alvina) I was transferred to the sales dpt and was asked questions for reconnection and promised that my services would be reconnected within an hour which was at 13:00 till now I have not been connected and I keep on getting a response that the agent will call me back within 5min. At 15:20 I called again and was advised that my services would be connected at 15:16 which was puzzling as it was 4min after 15:16.

At 15:56 I called again requesting to be escalated to a manager as the agent I have been speaking to had left for the day however no-one came to the phone.

I have always heard about the bad services other consumers have received from MetroFibre Networx but never thought it was this horrible.

No-one takes accountability and no-one bothers to even call back.

If you are looking for response when you have an enquiry don't even bother yourself with MetroFibre!!!