Worst service ever

does it even help to complain, there is absolutely no service from this company, I would rather go for unstable 5g than struggling with MetroFiber (the next Telkom), I'm very disappointed and I have been with this provider since 2019 paying more for internet because I thought I would receive some sort of decent service, called support more than once still no help, logged 3 tickets all shows closed and resolved but not even one call back for customer support again no help, i honestly am shocked at the service that im receiving haven't been treated this badly since we where forced to use Telkom for internet