LB
Logan B
1 reviews | Active since Jul 2025
02 Jul 2025, 19:40
Worst Service ever .
Worst experience ever . You get passed on from agent to agent the whole time without getting the issue resolved even though they deduct the monthly payment . So you end up paying for a service that you can't use . I would highly recommend staying away from them.
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Replies (1)
MetroFibre Networx's replyOfficial
02 Jul 2025, 19:54Dear Logan Brummer
Thank you for your feedback, and we truly understand how frustrating this experience has been for you. What you've described falls far short of the standard of service we aim to provide.
Please be assured that this matter is being escalated to the relevant department for urgent review and follow-up. Your concerns regarding repeated handovers and the delay in resolving the issue are being taken seriously, and steps will be taken to ensure this does not happen again.
We appreciate your patience and the time you've taken to bring this to our attention. Our goal is to restore your confidence in our service moving forward.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your feedback, and we truly understand how frustrating this experience has been for you. What you've described falls far short of the standard of service we aim to provide.
Please be assured that this matter is being escalated to the relevant department for urgent review and follow-up. Your concerns regarding repeated handovers and the delay in resolving the issue are being taken seriously, and steps will be taken to ensure this does not happen again.
We appreciate your patience and the time you've taken to bring this to our attention. Our goal is to restore your confidence in our service moving forward.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Jul 2025, 19:54
Official
Dear Logan Brummer
Thank you for your feedback, and we truly understand how frustrating this experience has been for you. What you've described falls far short of the standard of service we aim to provide.
Please be assured that this matter is being escalated to the relevant department for urgent review and follow-up. Your concerns regarding repeated handovers and the delay in resolving the issue are being taken seriously, and steps will be taken to ensure this does not happen again.
We appreciate your patience and the time you've taken to bring this to our attention. Our goal is to restore your confidence in our service moving forward.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for your feedback, and we truly understand how frustrating this experience has been for you. What you've described falls far short of the standard of service we aim to provide.
Please be assured that this matter is being escalated to the relevant department for urgent review and follow-up. Your concerns regarding repeated handovers and the delay in resolving the issue are being taken seriously, and steps will be taken to ensure this does not happen again.
We appreciate your patience and the time you've taken to bring this to our attention. Our goal is to restore your confidence in our service moving forward.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations