JE
Joanna E
1 reviews | Active since Aug 2024
13 Feb 2026, 09:41
Worst service ever..... 2 WEEKS NO FIBRE< NO FEEDBACK
Today i give one star, because you cant leave a review for a Zero star. I have been with metro Fibre since 2020. This is the worst service i have received from them. I am now sitting 2 weeks without fibre. between Vodacom and Metro fibre I will not be likely to recommend them to anyone. No feedback, no Service. it looks like i will have to look for another fibre provider as metro fibre has gotten to big for their shoes...... 2 WEEKS no Fibre. I am appalled with this service. I have spent so much extra money on Data and nobody says anything about that.....
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
13 Feb 2026, 10:41Dear Joanna
Thank you for your feedback, and we sincerely apologise for the prolonged service disruption and the frustration this has caused.
We understand how unacceptable it is to be without fibre service for two weeks, and we regret the inconvenience you have incurred during this time.
Please be advised that we have urgently requested for a technician to contact you directly to make the necessary arrangements to restore your service as soon as possible. Your matter has been prioritised, and we are actively following up to ensure engagement takes place without further delay.
We will continue to monitor the progress and keep you updated accordingly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your feedback, and we sincerely apologise for the prolonged service disruption and the frustration this has caused.
We understand how unacceptable it is to be without fibre service for two weeks, and we regret the inconvenience you have incurred during this time.
Please be advised that we have urgently requested for a technician to contact you directly to make the necessary arrangements to restore your service as soon as possible. Your matter has been prioritised, and we are actively following up to ensure engagement takes place without further delay.
We will continue to monitor the progress and keep you updated accordingly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply13 Feb 2026, 10:41
Official
Dear Joanna
Thank you for your feedback, and we sincerely apologise for the prolonged service disruption and the frustration this has caused.
We understand how unacceptable it is to be without fibre service for two weeks, and we regret the inconvenience you have incurred during this time.
Please be advised that we have urgently requested for a technician to contact you directly to make the necessary arrangements to restore your service as soon as possible. Your matter has been prioritised, and we are actively following up to ensure engagement takes place without further delay.
We will continue to monitor the progress and keep you updated accordingly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your feedback, and we sincerely apologise for the prolonged service disruption and the frustration this has caused.
We understand how unacceptable it is to be without fibre service for two weeks, and we regret the inconvenience you have incurred during this time.
Please be advised that we have urgently requested for a technician to contact you directly to make the necessary arrangements to restore your service as soon as possible. Your matter has been prioritised, and we are actively following up to ensure engagement takes place without further delay.
We will continue to monitor the progress and keep you updated accordingly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations