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natalie C
1 reviews | Active since Oct 2024
18 Feb 2026, 10:17
WORST SERVICE EVER
I have been trying to arrange a relocation for my solution for 2 weeks. I have called numerous times aswell as emailed numerous times. I do not receive any communication back on email and when I call, I have to hold on for a long time as soon as I get through to the department they advise I should hold and then I get cut off again. This is frustrating and the worse customer service i have experienced.
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
18 Feb 2026, 10:34Dear Natalie,
Thank you for sharing your feedback. We understand the importance of a smooth relocation process and the impact delays can have. Your experience has been escalated to our management team to ensure your relocation request is prioritised and progress is communicated clearly.
Our team will reach out to you directly to confirm the status of your request and provide a timeline for completion. We remain available to assist and ensure your relocation is completed efficiently.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback. We understand the importance of a smooth relocation process and the impact delays can have. Your experience has been escalated to our management team to ensure your relocation request is prioritised and progress is communicated clearly.
Our team will reach out to you directly to confirm the status of your request and provide a timeline for completion. We remain available to assist and ensure your relocation is completed efficiently.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply18 Feb 2026, 10:34
Official
Dear Natalie,
Thank you for sharing your feedback. We understand the importance of a smooth relocation process and the impact delays can have. Your experience has been escalated to our management team to ensure your relocation request is prioritised and progress is communicated clearly.
Our team will reach out to you directly to confirm the status of your request and provide a timeline for completion. We remain available to assist and ensure your relocation is completed efficiently.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your feedback. We understand the importance of a smooth relocation process and the impact delays can have. Your experience has been escalated to our management team to ensure your relocation request is prioritised and progress is communicated clearly.
Our team will reach out to you directly to confirm the status of your request and provide a timeline for completion. We remain available to assist and ensure your relocation is completed efficiently.
Best regards,
Marilize
MetroFibre Complaints & Escalations
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natalie C's updateReviewer Update
26 Feb 2026, 12:13Good day, this is to my utmost frustration. I still haven't had my issue resolved. MetroFibre is just not getting back to me, if they do it is days later. I have tried calling the call Centre multiple times and I get put on hold or just cut off after holding for quite some time. when i request a manager I get put through to a robot option and still don't get any joy!!!!! This is the worst customer service I have experienced!!!!!!!
nC
natalie C's update26 Feb 2026, 12:13
Reviewer Update
Good day, this is to my utmost frustration. I still haven't had my issue resolved. MetroFibre is just not getting back to me, if they do it is days later. I have tried calling the call Centre multiple times and I get put on hold or just cut off after holding for quite some time. when i request a manager I get put through to a robot option and still don't get any joy!!!!! This is the worst customer service I have experienced!!!!!!!
MetroFibre Networx's replyOfficial
26 Feb 2026, 13:25 Your issue has been escalated to the relevant team for urgent attention, and we are actively working to ensure it is resolved promptly.
MetroFibre Networx's reply26 Feb 2026, 13:25
Official
Your issue has been escalated to the relevant team for urgent attention, and we are actively working to ensure it is resolved promptly.