NM
Noluvo M
1 reviews | Active since Jun 2019
12 May 2025, 09:26
WORST SERVICE EVER…
This the worst company I have ever dealt with. Since December I have been logging tickets because when it rains or windy I will not have internet connection, if it rains the whole I will not have connection for that whole week I will to call in for my line to be rebooted.
I work from home, I can’t work if I can’t connect. There’s nothing frustrating or irritating as being told there is nothing wrong with your line but they can also see that the link is off and there are no devices connected.
My issue has been escalated multiple times with no resolution, meaning I’m stuck. Even today we woke up with no internet meaning I can’t work.
Your call centre agent are pathetic, same as your whats app service it’s useless. I will never recommend your service to anyone
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
12 May 2025, 09:39Dear Noluvo Makhoba
Thank you for taking the time to share your experience.
We understand how disruptive and frustrating it must be to face recurring connectivity issues—especially when reliable internet is critical for working from home. The fact that this has been ongoing since December and remains unresolved is completely unacceptable and falls short of the service standard you rightfully expect.
We understand how disruptive and frustrating it must be to face recurring connectivity issues—especially when reliable internet is critical for working from home. The fact that this has been ongoing since December and remains unresolved is completely unacceptable and falls short of the service standard you rightfully expect.
We acknowledge the repeated escalations and the lack of a lasting solution, and we can see how this has impacted your trust in our support channels. This feedback is being taken seriously, and we are treating your case with the urgency it deserves.
We truly value your patience throughout this experience and remain committed to restoring your confidence in our service.
Kind regards,
Koketso
MetroFibre Complaints & Escalations
Koketso
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 May 2025, 09:39
Official
Dear Noluvo Makhoba
Thank you for taking the time to share your experience.
We understand how disruptive and frustrating it must be to face recurring connectivity issues—especially when reliable internet is critical for working from home. The fact that this has been ongoing since December and remains unresolved is completely unacceptable and falls short of the service standard you rightfully expect.
We understand how disruptive and frustrating it must be to face recurring connectivity issues—especially when reliable internet is critical for working from home. The fact that this has been ongoing since December and remains unresolved is completely unacceptable and falls short of the service standard you rightfully expect.
We acknowledge the repeated escalations and the lack of a lasting solution, and we can see how this has impacted your trust in our support channels. This feedback is being taken seriously, and we are treating your case with the urgency it deserves.
We truly value your patience throughout this experience and remain committed to restoring your confidence in our service.
Kind regards,
Koketso
MetroFibre Complaints & Escalations
Koketso
MetroFibre Complaints & Escalations
NM
Noluvo M's updateReviewer Update
12 May 2025, 09:50It sucks that I find my self in this situation,Fibre is supposed to be stable not this even my LTE was better than this.
I believe actions speak louder than words. I believe I was sold dreams as this has fibre has been a nightmare to begin with.
And what’s really frustrating is explaining the same thing over again.
The fibre works well in good weather the moment the weather changes there is no connection.
I’m frustrated and defeated because I’m fighting a losing battle with Metro fibre.
Fibre is suppose to be stable weather shouldn’t be affecting it.
I believe actions speak louder than words. I believe I was sold dreams as this has fibre has been a nightmare to begin with.
And what’s really frustrating is explaining the same thing over again.
The fibre works well in good weather the moment the weather changes there is no connection.
I’m frustrated and defeated because I’m fighting a losing battle with Metro fibre.
Fibre is suppose to be stable weather shouldn’t be affecting it.
NM
Noluvo M's update12 May 2025, 09:50
Reviewer Update
It sucks that I find my self in this situation,Fibre is supposed to be stable not this even my LTE was better than this.
I believe actions speak louder than words. I believe I was sold dreams as this has fibre has been a nightmare to begin with.
And what’s really frustrating is explaining the same thing over again.
The fibre works well in good weather the moment the weather changes there is no connection.
I’m frustrated and defeated because I’m fighting a losing battle with Metro fibre.
Fibre is suppose to be stable weather shouldn’t be affecting it.
I believe actions speak louder than words. I believe I was sold dreams as this has fibre has been a nightmare to begin with.
And what’s really frustrating is explaining the same thing over again.
The fibre works well in good weather the moment the weather changes there is no connection.
I’m frustrated and defeated because I’m fighting a losing battle with Metro fibre.
Fibre is suppose to be stable weather shouldn’t be affecting it.
MetroFibre Networx's replyOfficial
12 May 2025, 10:12Dear Noluvo Makhoba
Thank you for sharing your experience with us.
We completely understand your disappointment—fibre connectivity is expected to offer consistency and stability, regardless of weather conditions. The fact that your service has not met this expectation, and that you've had to repeatedly explain the issue without resolution, is understandably frustrating.
Your feedback highlights serious concerns that require immediate attention. This is not the experience we aim to deliver, and we are committed to addressing the root cause of the weather-related disruptions you've described.
We recognize the impact this has had on your trust in our service, and we are taking the necessary steps to turn that around.
Kind regards,
Koketso
MetroFibre Complaints & Escalations
Koketso
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 May 2025, 10:12
Official
Dear Noluvo Makhoba
Thank you for sharing your experience with us.
We completely understand your disappointment—fibre connectivity is expected to offer consistency and stability, regardless of weather conditions. The fact that your service has not met this expectation, and that you've had to repeatedly explain the issue without resolution, is understandably frustrating.
Your feedback highlights serious concerns that require immediate attention. This is not the experience we aim to deliver, and we are committed to addressing the root cause of the weather-related disruptions you've described.
We recognize the impact this has had on your trust in our service, and we are taking the necessary steps to turn that around.
Kind regards,
Koketso
MetroFibre Complaints & Escalations
Koketso
MetroFibre Complaints & Escalations