AG
Angelique G
1 reviews | Active since Oct 2011
04 Jun 2026, 18:55
Worst Service
Worst service ever Since December 2025 we have be struggling with our fiber. We blamed Level 7 and canceled our contract with them. We changed to Vodacom and noticed that Level 7 and Vodacom is not to blame it's Metro Fiber. Every 2 weeks without internet. I work from home my daughter studies on line. If we report the issue, it takes up to a week for technical team to come out. Same 2 gus every time. No solution. They found the fault the last time, promised to return and they never did. So fed up with bad service.
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MetroFibre Networx's replyOfficial
04 Jun 2026, 19:47Dear Angelique
Thank you for bringing this matter to our attention, and we sincerely apologise for the ongoing inconvenience and frustration experienced.
Please note that your query is currently with our Maintenance Department, and we have requested them to urgently approve the quote provided by the contractors. Once approved, the contractors will attend to your line and resolve the issue as a matter of urgency.
We understand the impact this has had on your work and studies, and we will continue to monitor the progress to ensure a prompt resolution.
We appreciate your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the ongoing inconvenience and frustration experienced.
Please note that your query is currently with our Maintenance Department, and we have requested them to urgently approve the quote provided by the contractors. Once approved, the contractors will attend to your line and resolve the issue as a matter of urgency.
We understand the impact this has had on your work and studies, and we will continue to monitor the progress to ensure a prompt resolution.
We appreciate your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply04 Jun 2026, 19:47
Official
Dear Angelique
Thank you for bringing this matter to our attention, and we sincerely apologise for the ongoing inconvenience and frustration experienced.
Please note that your query is currently with our Maintenance Department, and we have requested them to urgently approve the quote provided by the contractors. Once approved, the contractors will attend to your line and resolve the issue as a matter of urgency.
We understand the impact this has had on your work and studies, and we will continue to monitor the progress to ensure a prompt resolution.
We appreciate your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the ongoing inconvenience and frustration experienced.
Please note that your query is currently with our Maintenance Department, and we have requested them to urgently approve the quote provided by the contractors. Once approved, the contractors will attend to your line and resolve the issue as a matter of urgency.
We understand the impact this has had on your work and studies, and we will continue to monitor the progress to ensure a prompt resolution.
We appreciate your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations