IS
Itumeleng S
1 reviews | Active since Jan 2020
16 Feb 2024, 09:32
Worst Service
I've been waiting for about 4 weeks to get a technician to come do an ONT connection. This Fibre provider has no sense of urgency.
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Itumeleng S's updateReviewer Update
16 Feb 2024, 10:19There's no way everyone else can get through to my number but they are failing. I have provided my contact number and alternative number. Earlier on someone from Metrofibre called me & the call went through, so how is it that the technicians are the only ones that can't reach me? And if you can't reach someone you send an email/leave a voice message/ send a text isn't it?
This is the second time your technicians are lying because the first time they updated the ticket that they are waiting for me to confirm availability after I kept telling them to omenin the afternoon but they kept insisting that the will come in the morning. I'm at work in the morning (how do you insist to come at 10am) then eventually I arranged for one Friday afternoon at 2pm; when I checked to follow up after knocking off work early to ensure I'm home by 2pm they cancelled & told me the technician is in Centurion.
This is the second time your technicians are lying because the first time they updated the ticket that they are waiting for me to confirm availability after I kept telling them to omenin the afternoon but they kept insisting that the will come in the morning. I'm at work in the morning (how do you insist to come at 10am) then eventually I arranged for one Friday afternoon at 2pm; when I checked to follow up after knocking off work early to ensure I'm home by 2pm they cancelled & told me the technician is in Centurion.
IS
Itumeleng S's update16 Feb 2024, 10:19
Reviewer Update
There's no way everyone else can get through to my number but they are failing. I have provided my contact number and alternative number. Earlier on someone from Metrofibre called me & the call went through, so how is it that the technicians are the only ones that can't reach me? And if you can't reach someone you send an email/leave a voice message/ send a text isn't it?
This is the second time your technicians are lying because the first time they updated the ticket that they are waiting for me to confirm availability after I kept telling them to omenin the afternoon but they kept insisting that the will come in the morning. I'm at work in the morning (how do you insist to come at 10am) then eventually I arranged for one Friday afternoon at 2pm; when I checked to follow up after knocking off work early to ensure I'm home by 2pm they cancelled & told me the technician is in Centurion.
This is the second time your technicians are lying because the first time they updated the ticket that they are waiting for me to confirm availability after I kept telling them to omenin the afternoon but they kept insisting that the will come in the morning. I'm at work in the morning (how do you insist to come at 10am) then eventually I arranged for one Friday afternoon at 2pm; when I checked to follow up after knocking off work early to ensure I'm home by 2pm they cancelled & told me the technician is in Centurion.