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Callie Van der merwe

1 reviews | Active since Apr 2021

20 Nov 2021, 14:33

Worst service and unacceptable afters ales and service I have ever experienced in my life from any company

Hi I just want please advise anybody that wants to get metrofibre to please think twice

Today is day 19 and still no service from them as my 50meg line only supplies 6 - 10eg and nobody can answer me give me help or nothing

Totally unacceptable and this is not the first time

I am so sick of phoning metrofibre and just getting to a dead end but every month we must pay other wise they cut our line not fair

Metro fibre don't even bother to reply on hello peter

Contact me on my cell phone

0
Replies (1)
MetroFibre Networx
MetroFibre Networx's reply20 Nov 2021, 17:53
Official
Good day Callie,

On behalf of MetroFibre, I want to extend my sincerest apologies for the negative experience that you have received with us.

I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.

We have followed up with the maintenance department and was informed that the contractors will be in contact with you to go to your residence to assist in resolving your degraded line issue.

Please be advised that the matter has been prioritized on their side so that we would be able to have you up and running as soon as possible.

Kind regards
MetroFibre