1 reviews | Active since Apr 2019
Worst Service and Customer Care
I moved to a new complex 1st April 2019, was told my the complex manager that Metrofiber Networx. Application for the fibre was submitted and approved on 24th April 2019 had to follow up with both sales agents to make sure that all was in order. Finally, the technician shows after being told two days in a row to wait for his call. He sets everything up and guess what? No signal or something, I already have to log tickets and I have not even fully signed up for the service. Very worrying !!!!!!! So now I have a ticket #029362 and have to wait 2 to 3 days with the coming public holiday am sure this means I have to wait till next week!!
If this is the service I am being given from the beginning wonder what to expect in the next 3 months!!!
Please expect a call from us shortly.
Kind regards,
MetroFibre Team
Please expect a call from us shortly.
Kind regards,
MetroFibre Team
Just to follow up on your query.
We have confirmed that a technician will attend to the faulty line by tomorrow. We do understand the frustration of not getting connected immediately but in some instances it may occur that the house / residence you moved to has an issue on the fibre line. MetroFibre has no way to determine if this is the case until we attempt to activate a service as our technician has done this morning.
We shall endevour to assist you as soon as possible to deliver to you uninterrupted service.
We thank you for your patience in this regard and look forward to provide you with service.
Kind regards,
MetroFibre Team
Just to follow up on your query.
We have confirmed that a technician will attend to the faulty line by tomorrow. We do understand the frustration of not getting connected immediately but in some instances it may occur that the house / residence you moved to has an issue on the fibre line. MetroFibre has no way to determine if this is the case until we attempt to activate a service as our technician has done this morning.
We shall endevour to assist you as soon as possible to deliver to you uninterrupted service.
We thank you for your patience in this regard and look forward to provide you with service.
Kind regards,
MetroFibre Team