VN
Viwe N
1 reviews | Active since Aug 2023
16 Apr 2026, 16:48
Worst service and connection
Worst service ever. My connection has been down all day. Account settled and when I call, I get through to a dummy AI voice. Tried asking to be transfered to an agent and also asked for call back, nothing is helping.
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MetroFibre Networx's replyOfficial
16 Apr 2026, 16:54Dear Viwe Ndzima
Thank you for bringing this to our attention.
We understand how frustrating it is to be without a connection for the entire day, especially when your account is up to date. The difficulty you experienced trying to reach a consultant and not receiving a callback only adds to the inconvenience, and this is not the level of service we aim to provide.
Your service interruption has been noted and will be escalated for urgent investigation. In addition, your feedback regarding the support channels is being taken seriously to ensure better accessibility to assistance when needed.
We appreciate your patience while this is being addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply16 Apr 2026, 16:54
Official
Dear Viwe Ndzima
Thank you for bringing this to our attention.
We understand how frustrating it is to be without a connection for the entire day, especially when your account is up to date. The difficulty you experienced trying to reach a consultant and not receiving a callback only adds to the inconvenience, and this is not the level of service we aim to provide.
Your service interruption has been noted and will be escalated for urgent investigation. In addition, your feedback regarding the support channels is being taken seriously to ensure better accessibility to assistance when needed.
We appreciate your patience while this is being addressed.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Sibonisile
MetroFibre Complaints & Escalations