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Shanaaz N
1 reviews | Active since Apr 2018
19 Feb 2026, 09:48
Worst Service
Their customer service is the worst!!! I have been billed for service I have no used due to them not login a cancellation when requested! I have logged multiple tickets, sent multiple emails, all which falls on deaf ears! My tickets has been closed without a consultant or agent contacting me!!
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MetroFibre Networx's replyOfficial
19 Feb 2026, 10:59Dear Shanaaz,
Thank you for bringing this to our attention. We understand how important accurate billing and timely account updates are, and your experience is being escalated to our management team to ensure your cancellation request is correctly processed.
Our team will review your account, address the outstanding billing, and provide direct feedback to confirm the resolution. We are committed to keeping you informed throughout this process and ensuring your concerns are addressed efficiently.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand how important accurate billing and timely account updates are, and your experience is being escalated to our management team to ensure your cancellation request is correctly processed.
Our team will review your account, address the outstanding billing, and provide direct feedback to confirm the resolution. We are committed to keeping you informed throughout this process and ensuring your concerns are addressed efficiently.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply19 Feb 2026, 10:59
Official
Dear Shanaaz,
Thank you for bringing this to our attention. We understand how important accurate billing and timely account updates are, and your experience is being escalated to our management team to ensure your cancellation request is correctly processed.
Our team will review your account, address the outstanding billing, and provide direct feedback to confirm the resolution. We are committed to keeping you informed throughout this process and ensuring your concerns are addressed efficiently.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this to our attention. We understand how important accurate billing and timely account updates are, and your experience is being escalated to our management team to ensure your cancellation request is correctly processed.
Our team will review your account, address the outstanding billing, and provide direct feedback to confirm the resolution. We are committed to keeping you informed throughout this process and ensuring your concerns are addressed efficiently.
Best regards,
Marilize
MetroFibre Complaints & Escalations