SB
Sivuyile B
1 reviews | Active since Nov 2016
01 Mar 2024, 14:58
Worst Service
Worst service ever, been trying to reconnect my internet for 2days. If I never paid I was going to cancel my contract. Call center urgent very rude. I regret signing up with MetroFibre. Lady called (Boitumelo) had no pleasure helping me. Not even replying to emails after sending POP.
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Replies (1)
MetroFibre Networx's replyOfficial
01 Mar 2024, 15:14Dear Sivuyile
We apologize for the inconvenience you experienced and regret that your recent interactions with our team did not meet your expectations.
We're pleased to inform you that your service has been unsuspended by our finance team, and you should now be able to access your internet connection.
We understand the frustration caused by the delays in reconnection and any unpleasant interactions with our customer service representatives. We strive to provide excellent service to all our customers, and we apologize for falling short in your case.
If you have any further concerns or require assistance, please don't hesitate to reach out to us. We appreciate your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the inconvenience you experienced and regret that your recent interactions with our team did not meet your expectations.
We're pleased to inform you that your service has been unsuspended by our finance team, and you should now be able to access your internet connection.
We understand the frustration caused by the delays in reconnection and any unpleasant interactions with our customer service representatives. We strive to provide excellent service to all our customers, and we apologize for falling short in your case.
If you have any further concerns or require assistance, please don't hesitate to reach out to us. We appreciate your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
MetroFibre Networx's reply01 Mar 2024, 15:14
Official
Dear Sivuyile
We apologize for the inconvenience you experienced and regret that your recent interactions with our team did not meet your expectations.
We're pleased to inform you that your service has been unsuspended by our finance team, and you should now be able to access your internet connection.
We understand the frustration caused by the delays in reconnection and any unpleasant interactions with our customer service representatives. We strive to provide excellent service to all our customers, and we apologize for falling short in your case.
If you have any further concerns or require assistance, please don't hesitate to reach out to us. We appreciate your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints
We apologize for the inconvenience you experienced and regret that your recent interactions with our team did not meet your expectations.
We're pleased to inform you that your service has been unsuspended by our finance team, and you should now be able to access your internet connection.
We understand the frustration caused by the delays in reconnection and any unpleasant interactions with our customer service representatives. We strive to provide excellent service to all our customers, and we apologize for falling short in your case.
If you have any further concerns or require assistance, please don't hesitate to reach out to us. We appreciate your patience and understanding.
Kind Regards
Marilize
MetroFibre Complaints