MR
Mumsy R
1 reviews | Active since Feb 2024
11 Jan 2025, 16:04
worst service
I have had the worst experience with metro fiber. i called on monday they told me the issue is with vodacom. when i called vodacom they logged a ticket for metrofiber to come fix as the issue is with their cables. logged ticket:549418 I spoke to the following agents lerato,karabo since Monday today is saturday and still no resolution from metro fiber and the maintenance team advised that they escalated to a manager to call me which did not happen. norty china anda is the technician that was supposed to call me after 24 hours this was escalated to him but 72hours later i still have not received a call. This is the worst service ever
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MetroFibre Networx's replyOfficial
11 Jan 2025, 19:31Dear Mumsy Radebe
Thank you for reaching out to us, and please accept our sincerest apologies for the delay in resolving your issue and the inconvenience caused by this experience. We completely understand how frustrating this situation has been, and we deeply regret not meeting your expectations.
We have escalated your query and requested the contractor to contact you as a matter of urgency. Our team is prioritizing this issue to ensure it is resolved as quickly as possible.
Should you have any further questions or require additional support in the meantime, please do not hesitate to reach out to us. We appreciate your patience and understanding and are committed to resolving this for you promptly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us, and please accept our sincerest apologies for the delay in resolving your issue and the inconvenience caused by this experience. We completely understand how frustrating this situation has been, and we deeply regret not meeting your expectations.
We have escalated your query and requested the contractor to contact you as a matter of urgency. Our team is prioritizing this issue to ensure it is resolved as quickly as possible.
Should you have any further questions or require additional support in the meantime, please do not hesitate to reach out to us. We appreciate your patience and understanding and are committed to resolving this for you promptly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply11 Jan 2025, 19:31
Official
Dear Mumsy Radebe
Thank you for reaching out to us, and please accept our sincerest apologies for the delay in resolving your issue and the inconvenience caused by this experience. We completely understand how frustrating this situation has been, and we deeply regret not meeting your expectations.
We have escalated your query and requested the contractor to contact you as a matter of urgency. Our team is prioritizing this issue to ensure it is resolved as quickly as possible.
Should you have any further questions or require additional support in the meantime, please do not hesitate to reach out to us. We appreciate your patience and understanding and are committed to resolving this for you promptly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us, and please accept our sincerest apologies for the delay in resolving your issue and the inconvenience caused by this experience. We completely understand how frustrating this situation has been, and we deeply regret not meeting your expectations.
We have escalated your query and requested the contractor to contact you as a matter of urgency. Our team is prioritizing this issue to ensure it is resolved as quickly as possible.
Should you have any further questions or require additional support in the meantime, please do not hesitate to reach out to us. We appreciate your patience and understanding and are committed to resolving this for you promptly.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations