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Immelda W

1 reviews | Active since Oct 2022

14 Oct 2022, 09:35

Worst service

I am getting the run around between metrofibre and webafrica. Each blames the other and the customer is left in the middle with no service. Metrofibre provides the fibre cables and webafrica is our ISP. No internet and both say the fault is with the other. The worst service ever.

0
Replies (3)
MetroFibre Networx
MetroFibre Networx's reply14 Oct 2022, 09:42
Official
Dear Immeldia

We appreciate you rating our services.

Please be aware that your line has been checked and re-provisioned.

On our end, your line is operational, and the Db values are within specification.

There are no recorded outages in your area. 

Please contact Web Africa for further assistance. 

Kind Regards,
MetroFibre
IW
Immelda W's update14 Oct 2022, 10:42
Reviewer Update
Hi there. Thank you for your response. I mentioned that to webafrica and they said there is a metrofibre outage in gauteng. My head is spinning with the back and forth. Eventually someone at webafrica pressed a few buttons and boom on it goes. I still dont know where the fault was. I have been back and forth since before 7am.
But I appreciate your response
MetroFibre Networx
MetroFibre Networx's reply14 Oct 2022, 10:52
Official
Dear Immelda

You are most welcome.

we are glad that you are now up and running.

Kind Regards,
MetroFibre