MT
Meja T
1 reviews | Active since Aug 2014
18 Nov 2024, 10:47
Worst provider ever!! Stay away from them!!
I am so deeply annoyed and disappointed by the lack of service. My fibre was down since Friday 6am and its Monday 11am and still nothing has been done. I have called a number of times, i get cut off, others answer and mute the call in hope that i end the call. One even said he is checking only to put me on hokd for 10mins. I have wasted so much airtime calling and data. Saturday i called and was told the Go support team is on teambuilding until 5pm then they will reach out which ofcourse knew was another lie. Please guys stay far far away from Metrofibre. Even if they offer the more affordable option still choose another ISP. Such a drag just get my fibre up again. I cannot continue spending the little money i have left just to get data.
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Replies (3)
MetroFibre Networx's replyOfficial
18 Nov 2024, 11:33Dear Meja Tshabalala,
We want to extend our deepest apologies for the inconvenience you’ve experienced with your fibre service. We completely understand how frustrating it must be to have your service down for so long, and we are genuinely sorry that our support team has failed to provide the timely and professional assistance you need.
Your situation is unacceptable, and we assure you that we are investigating this matter urgently. We recognize that the repeated issues with our customer support team ,including the lack of follow-through, long wait times, and poor communication, have only added to your frustration. This is not the level of service we strive to deliver, and we deeply regret that you’ve had to go through this.
We are escalating this issue immediately to ensure that your fibre service is restored as quickly as possible. Additionally, we will be addressing the shortcomings in our customer support process to ensure this does not happen again, both for you and other customers.
Once again, we sincerely apologize for the inconvenience, and I will personally ensure this matter is handled with the urgency it requires. Thank you for your patience, and please don’t hesitate to let me know if there is anything else I can assist with in the meantime.
Kind regards,
Sibonisile
MetroFibre Complaints and Escalations
We want to extend our deepest apologies for the inconvenience you’ve experienced with your fibre service. We completely understand how frustrating it must be to have your service down for so long, and we are genuinely sorry that our support team has failed to provide the timely and professional assistance you need.
Your situation is unacceptable, and we assure you that we are investigating this matter urgently. We recognize that the repeated issues with our customer support team ,including the lack of follow-through, long wait times, and poor communication, have only added to your frustration. This is not the level of service we strive to deliver, and we deeply regret that you’ve had to go through this.
We are escalating this issue immediately to ensure that your fibre service is restored as quickly as possible. Additionally, we will be addressing the shortcomings in our customer support process to ensure this does not happen again, both for you and other customers.
Once again, we sincerely apologize for the inconvenience, and I will personally ensure this matter is handled with the urgency it requires. Thank you for your patience, and please don’t hesitate to let me know if there is anything else I can assist with in the meantime.
Kind regards,
Sibonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply18 Nov 2024, 11:33
Official
Dear Meja Tshabalala,
We want to extend our deepest apologies for the inconvenience you’ve experienced with your fibre service. We completely understand how frustrating it must be to have your service down for so long, and we are genuinely sorry that our support team has failed to provide the timely and professional assistance you need.
Your situation is unacceptable, and we assure you that we are investigating this matter urgently. We recognize that the repeated issues with our customer support team ,including the lack of follow-through, long wait times, and poor communication, have only added to your frustration. This is not the level of service we strive to deliver, and we deeply regret that you’ve had to go through this.
We are escalating this issue immediately to ensure that your fibre service is restored as quickly as possible. Additionally, we will be addressing the shortcomings in our customer support process to ensure this does not happen again, both for you and other customers.
Once again, we sincerely apologize for the inconvenience, and I will personally ensure this matter is handled with the urgency it requires. Thank you for your patience, and please don’t hesitate to let me know if there is anything else I can assist with in the meantime.
Kind regards,
Sibonisile
MetroFibre Complaints and Escalations
We want to extend our deepest apologies for the inconvenience you’ve experienced with your fibre service. We completely understand how frustrating it must be to have your service down for so long, and we are genuinely sorry that our support team has failed to provide the timely and professional assistance you need.
Your situation is unacceptable, and we assure you that we are investigating this matter urgently. We recognize that the repeated issues with our customer support team ,including the lack of follow-through, long wait times, and poor communication, have only added to your frustration. This is not the level of service we strive to deliver, and we deeply regret that you’ve had to go through this.
We are escalating this issue immediately to ensure that your fibre service is restored as quickly as possible. Additionally, we will be addressing the shortcomings in our customer support process to ensure this does not happen again, both for you and other customers.
Once again, we sincerely apologize for the inconvenience, and I will personally ensure this matter is handled with the urgency it requires. Thank you for your patience, and please don’t hesitate to let me know if there is anything else I can assist with in the meantime.
Kind regards,
Sibonisile
MetroFibre Complaints and Escalations
MT
Meja T's updateReviewer Update
18 Nov 2024, 12:35Sibonisile, your words dont match the service of your consultants. We honestly do not want to be calling and emailing you guys but find ourselves needing to numerous times. Please liaise with your superious to look into such service because it is absolutely shocking and trust me i am understating it. There is no concern for us as clients. The amount of data that i needed to spend just to ensure i can work and have wifi fory family is alot and right now still nothing.
Please can we get this resolved today. I should be reimbursed or credited for these amounts i needed to spend honestly.
Please can we get this resolved today. I should be reimbursed or credited for these amounts i needed to spend honestly.
MT
Meja T's update18 Nov 2024, 12:35
Reviewer Update
Sibonisile, your words dont match the service of your consultants. We honestly do not want to be calling and emailing you guys but find ourselves needing to numerous times. Please liaise with your superious to look into such service because it is absolutely shocking and trust me i am understating it. There is no concern for us as clients. The amount of data that i needed to spend just to ensure i can work and have wifi fory family is alot and right now still nothing.
Please can we get this resolved today. I should be reimbursed or credited for these amounts i needed to spend honestly.
Please can we get this resolved today. I should be reimbursed or credited for these amounts i needed to spend honestly.
MetroFibre Networx's replyOfficial
18 Nov 2024, 12:38 We sincerely apologize for the inconvenience. Your query has been escalated to a senior team member, and they will be liaising with you soon.
MetroFibre Networx's reply18 Nov 2024, 12:38
Official
We sincerely apologize for the inconvenience. Your query has been escalated to a senior team member, and they will be liaising with you soon.