AM
Adi Mitchell-Mees
1 reviews | Active since Jul 2025
09 Jul 2025, 15:28
Worst Provider Ever!
If I could give you minus stars I would! Absolutely disgusting service - day 10 now without fibre - every day more promises and lies to keep us hanging on - Ive wasted my monthly fee to you now buying data so I can do my work - nobody gives a rats ass about customer service just empty promises over and again - what more does one do to get the service Ive paid for?! No wonder your review status on here is so low - but it doesnt look like you even care enough to try fix it and give customers the service they have paid for.
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MetroFibre Networx's replyOfficial
09 Jul 2025, 15:46Dear Adi,
Thank you for reaching out and for bringing your concerns to our attention. We understand the frustration caused by the ongoing service disruption and the impact it’s had on your ability to work.
Please rest assured that we are actively investigating your complaint and will be in touch with feedback shortly.
Our goal is to ensure the matter is resolved to your satisfaction, and we appreciate your patience as we work to address this.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. We understand the frustration caused by the ongoing service disruption and the impact it’s had on your ability to work.
Please rest assured that we are actively investigating your complaint and will be in touch with feedback shortly.
Our goal is to ensure the matter is resolved to your satisfaction, and we appreciate your patience as we work to address this.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 Jul 2025, 15:46
Official
Dear Adi,
Thank you for reaching out and for bringing your concerns to our attention. We understand the frustration caused by the ongoing service disruption and the impact it’s had on your ability to work.
Please rest assured that we are actively investigating your complaint and will be in touch with feedback shortly.
Our goal is to ensure the matter is resolved to your satisfaction, and we appreciate your patience as we work to address this.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. We understand the frustration caused by the ongoing service disruption and the impact it’s had on your ability to work.
Please rest assured that we are actively investigating your complaint and will be in touch with feedback shortly.
Our goal is to ensure the matter is resolved to your satisfaction, and we appreciate your patience as we work to address this.
Best regards,
Marilize
MetroFibre Complaints & Escalations