EC
Elijah C
1 reviews | Active since Jun 2020
11 Dec 2025, 17:06
Worst provider
I have not had connection for 4 days now!
Metrofibre has not been helpful they send out a technician who said there's nothing he can do on his side metrofibre does not want to assist! I told them I think it's the ONT box that seems to be the issue since they can't resolve the issue and the technician said he can't do anything until metrofibre give the go ahead and they ignore and wait days to assist
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
11 Dec 2025, 18:09Dear Elijah
Thank you for reaching out and for bringing this matter to our attention. We sincerely apologise for the inconvenience of being without connection for the past few days.
Please note that we have followed up with the relevant department and requested an urgent update regarding the issue and the technician’s feedback. We will provide you with further information as soon as we receive it.
Thank you for your patience while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and for bringing this matter to our attention. We sincerely apologise for the inconvenience of being without connection for the past few days.
Please note that we have followed up with the relevant department and requested an urgent update regarding the issue and the technician’s feedback. We will provide you with further information as soon as we receive it.
Thank you for your patience while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply11 Dec 2025, 18:09
Official
Dear Elijah
Thank you for reaching out and for bringing this matter to our attention. We sincerely apologise for the inconvenience of being without connection for the past few days.
Please note that we have followed up with the relevant department and requested an urgent update regarding the issue and the technician’s feedback. We will provide you with further information as soon as we receive it.
Thank you for your patience while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out and for bringing this matter to our attention. We sincerely apologise for the inconvenience of being without connection for the past few days.
Please note that we have followed up with the relevant department and requested an urgent update regarding the issue and the technician’s feedback. We will provide you with further information as soon as we receive it.
Thank you for your patience while we work to resolve this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
EC
Elijah C's updateReviewer Update
12 Dec 2025, 13:50Still nothing! Going to be a week without connection worse provider!
EC
Elijah C's update12 Dec 2025, 13:50
Reviewer Update
Still nothing! Going to be a week without connection worse provider!
MetroFibre Networx's replyOfficial
12 Dec 2025, 14:14Dear Elijah
Thank you for your patience.
Kindly be advised that we have informed your ISP that all issues on the MetroFibre ONT have been fully resolved. They have been requested to complete troubleshooting on their end and to contact you so that they can assist with testing the connection.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your patience.
Kindly be advised that we have informed your ISP that all issues on the MetroFibre ONT have been fully resolved. They have been requested to complete troubleshooting on their end and to contact you so that they can assist with testing the connection.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply12 Dec 2025, 14:14
Official
Dear Elijah
Thank you for your patience.
Kindly be advised that we have informed your ISP that all issues on the MetroFibre ONT have been fully resolved. They have been requested to complete troubleshooting on their end and to contact you so that they can assist with testing the connection.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your patience.
Kindly be advised that we have informed your ISP that all issues on the MetroFibre ONT have been fully resolved. They have been requested to complete troubleshooting on their end and to contact you so that they can assist with testing the connection.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
EC
Elijah C's updateReviewer Update
12 Dec 2025, 14:19I am telling all of you that it is a hardware issue with the ONT but no one will listen!
If you can just replace it the issue will be resolved! Please listen going back and forth and blaming the ISP and metrofibre is not resolving my issue! If everything is okay on both ends don't you think it would be something with the hardware??? But you will keep going back and forth with no resolution to the customer
I will be speaking with my HOA to change from metrofibre to another provider endless issues with you
If you can just replace it the issue will be resolved! Please listen going back and forth and blaming the ISP and metrofibre is not resolving my issue! If everything is okay on both ends don't you think it would be something with the hardware??? But you will keep going back and forth with no resolution to the customer
I will be speaking with my HOA to change from metrofibre to another provider endless issues with you
EC
Elijah C's update12 Dec 2025, 14:19
Reviewer Update
I am telling all of you that it is a hardware issue with the ONT but no one will listen!
If you can just replace it the issue will be resolved! Please listen going back and forth and blaming the ISP and metrofibre is not resolving my issue! If everything is okay on both ends don't you think it would be something with the hardware??? But you will keep going back and forth with no resolution to the customer
I will be speaking with my HOA to change from metrofibre to another provider endless issues with you
If you can just replace it the issue will be resolved! Please listen going back and forth and blaming the ISP and metrofibre is not resolving my issue! If everything is okay on both ends don't you think it would be something with the hardware??? But you will keep going back and forth with no resolution to the customer
I will be speaking with my HOA to change from metrofibre to another provider endless issues with you