Worst of the worst

My ISP is Supersonic and I have called them last week Tuesday regarding the outage of my fibre and the fibrebox is flashing red on LOS which means its a connection error on Metrofibre's side. They informed me Metrofibre will attend to the fault within 24-48 hours. Well I spent the entire Easter weekend without internet so much for the 24-48 hour turnaround time. Absolutely pathetic service and the funny thing about all this is that the hole in the ground where the connection is has a round lid which is supposed to be locked. It was not locked by the installation team which is most likely how my fibre connection got broken in the first place, as I found the lid open.