1 reviews | Active since Nov 2021
Worst Network provider in SA
Been struggling for more than week explained to the installer that I run my business from home and need internet after the installation was done he informed me that I can cancel my Rain subscription and everything will be A ok !!! After calling several different contractors from metro fiber we found out that they installed the wrong box 3 days later and hours of phone calls, then a guy pitches up changes the box and assures me everything will be okay !! Geus what still nothing then phone metro fiber ask to troubleshoot they then tell me to phone Vodacom after holding for 37 min I then phone Vodacom the lady helped me and said they never closed the ticket help me to connect and then upgrades me to the 100 meg line 24 hours later my upload speed and download speed is shocking !!! I wish I never changed from Rain I have lost more than weeks business because of *********** People in Metro Fiber !
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
Kindly note that we will provide you with the instructions on how to do a speed test then you send it back to us to log a ticket.
We do apologies again and promise to resolve this issue as soon as possible.
kind regards
Metrofibre
On behalf of Metrofibre I would like to apologies sincerely for any inconvenience caused.
Please note that we are sad to hear that you have issues regarding our service as we strive to provide our customers with the best resolution for any issues that they might be experiencing.
Kindly note that we will provide you with the instructions on how to do a speed test then you send it back to us to log a ticket.
We do apologies again and promise to resolve this issue as soon as possible.
kind regards
Metrofibre
At this stage I would rather deal with Eskom then with you or with Vodacom !! I honestly have hate towards you and I mean hate from dark place inside me.
At this stage I would rather deal with Eskom then with you or with Vodacom !! I honestly have hate towards you and I mean hate from dark place inside me.
Thank you for taking our calls.
We determined that the problem was not with us as was discussed over the phone.
Our key Accounts department escalated the issue to your ISP and we are pleased that your ISP was able to assist you with your connectivity issues and that you are now operational.
Kind Regards,
MetroFibre
Thank you for taking our calls.
We determined that the problem was not with us as was discussed over the phone.
Our key Accounts department escalated the issue to your ISP and we are pleased that your ISP was able to assist you with your connectivity issues and that you are now operational.
Kind Regards,
MetroFibre