KR
Kentse R
1 reviews | Active since Dec 2016
22 May 2026, 18:32
Worst network
The nerve of increasing your prices when your network is always hanging... when one call you use a robot. Every week the internet is not working but month end you deduct full amount on the servive you didnt fully provide. That's a ****!!!
I am really sick & tired of this service provider. I need to shop around for better service provider!!!!
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Replies (1)
MetroFibre Networx's replyOfficial
22 May 2026, 20:47Dear Kentse
Thank you for reaching out to us, and we sincerely apologise for the frustration and inconvenience you have experienced.
Please note that we have requested the relevant department to investigate your issue and assist accordingly. In order to streamline the investigation and ensure efficient feedback, kindly provide us with the ticket number you received when logging this issue with us so that we may work from a single reference.
We appreciate your patience and look forward to assisting you further.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us, and we sincerely apologise for the frustration and inconvenience you have experienced.
Please note that we have requested the relevant department to investigate your issue and assist accordingly. In order to streamline the investigation and ensure efficient feedback, kindly provide us with the ticket number you received when logging this issue with us so that we may work from a single reference.
We appreciate your patience and look forward to assisting you further.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply22 May 2026, 20:47
Official
Dear Kentse
Thank you for reaching out to us, and we sincerely apologise for the frustration and inconvenience you have experienced.
Please note that we have requested the relevant department to investigate your issue and assist accordingly. In order to streamline the investigation and ensure efficient feedback, kindly provide us with the ticket number you received when logging this issue with us so that we may work from a single reference.
We appreciate your patience and look forward to assisting you further.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us, and we sincerely apologise for the frustration and inconvenience you have experienced.
Please note that we have requested the relevant department to investigate your issue and assist accordingly. In order to streamline the investigation and ensure efficient feedback, kindly provide us with the ticket number you received when logging this issue with us so that we may work from a single reference.
We appreciate your patience and look forward to assisting you further.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations