JP
Jude P
1 reviews | Active since Apr 2022
24 Jun 2025, 13:02
Worst ISP provider! Money owed to me plus account being billed after over a year of being closed!
I have made several complaints in the past on the same matter with no resolution. My next step may have to be legal intervention as you will read below. I had x2 fibre internet accounts at x2 separate addresses. MAR8089 & MAR9005. These were both officially closed via email over a year ago. MAR9005 - I had a refund owed to me of over R3000 as I overpaid due to incorrect information given to me by the Metrofibre finance department. I have previously complained on this as I have to date not received my refund... MAR8089 - I have been receiving a monthly bill even though I closed this account ages ago. I too emailed Metrofibre directly explaining this account was closed and also logged a complaint with Hello Peter hoping this would be the resolution. I have still been receiving monthly bills of a closed account. Recently to take matters worse I received a lawyers letter stating this account has been handed over!!! I cant believe a simple matter can be so difficult for a company to resolve!!! Surely a simple check on Metrofibre systems can identify that no data had been utilized on these lines and the date could be just as easily identified??? This is not rocket science! If this isnt resolved lawyers need to get involved for a civil matter to be raised.
Helpful (0)
Replies (6)0
Replies (6)
MetroFibre Networx's replyOfficial
24 Jun 2025, 13:32Dear Jude
Thank you for bringing this matter to our attention.
We have escalated your query to our Finance Management team for urgent investigation. They are currently reviewing the status of both accounts, including the refund due and the billing activities following your cancellation requests.
We understand your frustration and acknowledge the seriousness of this matter, especially given the time that has passed. Our team has been instructed to prioritise your case, and we will continue to monitor the progress closely to ensure that a resolution is reached as swiftly as possible.
You will be kept updated throughout the process, and we will provide you with feedback as soon as we receive it from the Finance team.
Thank you for your patience and for giving us the opportunity to resolve this.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention.
We have escalated your query to our Finance Management team for urgent investigation. They are currently reviewing the status of both accounts, including the refund due and the billing activities following your cancellation requests.
We understand your frustration and acknowledge the seriousness of this matter, especially given the time that has passed. Our team has been instructed to prioritise your case, and we will continue to monitor the progress closely to ensure that a resolution is reached as swiftly as possible.
You will be kept updated throughout the process, and we will provide you with feedback as soon as we receive it from the Finance team.
Thank you for your patience and for giving us the opportunity to resolve this.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply24 Jun 2025, 13:32
Official
Dear Jude
Thank you for bringing this matter to our attention.
We have escalated your query to our Finance Management team for urgent investigation. They are currently reviewing the status of both accounts, including the refund due and the billing activities following your cancellation requests.
We understand your frustration and acknowledge the seriousness of this matter, especially given the time that has passed. Our team has been instructed to prioritise your case, and we will continue to monitor the progress closely to ensure that a resolution is reached as swiftly as possible.
You will be kept updated throughout the process, and we will provide you with feedback as soon as we receive it from the Finance team.
Thank you for your patience and for giving us the opportunity to resolve this.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention.
We have escalated your query to our Finance Management team for urgent investigation. They are currently reviewing the status of both accounts, including the refund due and the billing activities following your cancellation requests.
We understand your frustration and acknowledge the seriousness of this matter, especially given the time that has passed. Our team has been instructed to prioritise your case, and we will continue to monitor the progress closely to ensure that a resolution is reached as swiftly as possible.
You will be kept updated throughout the process, and we will provide you with feedback as soon as we receive it from the Finance team.
Thank you for your patience and for giving us the opportunity to resolve this.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
JP
Jude P's updateReviewer Update
26 Jun 2025, 09:13I received this automated response on my previous complaints but nothing was resolved!
JP
Jude P's update26 Jun 2025, 09:13
Reviewer Update
I received this automated response on my previous complaints but nothing was resolved!
MetroFibre Networx's replyOfficial
26 Jun 2025, 10:03Dear Jude,
Thank you for reaching out and for bringing your concerns to our attention once again.
We would like to assure you that ticket 806719 is currently in progress with our Finance Team, and we are actively working to ensure that your concerns are thoroughly investigated and resolved as promptly as possible.
We understand the frustration caused by receiving automated responses without a resolution, and we sincerely appreciate your continued patience and cooperation as we work to provide you with a meaningful outcome.
We will follow up with you directly once feedback is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention once again.
We would like to assure you that ticket 806719 is currently in progress with our Finance Team, and we are actively working to ensure that your concerns are thoroughly investigated and resolved as promptly as possible.
We understand the frustration caused by receiving automated responses without a resolution, and we sincerely appreciate your continued patience and cooperation as we work to provide you with a meaningful outcome.
We will follow up with you directly once feedback is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply26 Jun 2025, 10:03
Official
Dear Jude,
Thank you for reaching out and for bringing your concerns to our attention once again.
We would like to assure you that ticket 806719 is currently in progress with our Finance Team, and we are actively working to ensure that your concerns are thoroughly investigated and resolved as promptly as possible.
We understand the frustration caused by receiving automated responses without a resolution, and we sincerely appreciate your continued patience and cooperation as we work to provide you with a meaningful outcome.
We will follow up with you directly once feedback is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention once again.
We would like to assure you that ticket 806719 is currently in progress with our Finance Team, and we are actively working to ensure that your concerns are thoroughly investigated and resolved as promptly as possible.
We understand the frustration caused by receiving automated responses without a resolution, and we sincerely appreciate your continued patience and cooperation as we work to provide you with a meaningful outcome.
We will follow up with you directly once feedback is available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
JP
Jude P's updateReviewer Update
02 Jul 2025, 09:12Still no feedback from your company and I keep getting spam communications to pay something I dont owe!!!
JP
Jude P's update02 Jul 2025, 09:12
Reviewer Update
Still no feedback from your company and I keep getting spam communications to pay something I dont owe!!!
MetroFibre Networx's replyOfficial
02 Jul 2025, 09:34Dear Jude,
Thank you for reaching out and for bringing your concerns to our attention.
Please be advised that your query is currently in progress with our Cancellations Management team for review and resolution. We understand your frustration and are working to ensure the matter is thoroughly investigated and resolved accordingly.
We appreciate your patience and will provide feedback as soon as it becomes available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
Please be advised that your query is currently in progress with our Cancellations Management team for review and resolution. We understand your frustration and are working to ensure the matter is thoroughly investigated and resolved accordingly.
We appreciate your patience and will provide feedback as soon as it becomes available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Jul 2025, 09:34
Official
Dear Jude,
Thank you for reaching out and for bringing your concerns to our attention.
Please be advised that your query is currently in progress with our Cancellations Management team for review and resolution. We understand your frustration and are working to ensure the matter is thoroughly investigated and resolved accordingly.
We appreciate your patience and will provide feedback as soon as it becomes available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention.
Please be advised that your query is currently in progress with our Cancellations Management team for review and resolution. We understand your frustration and are working to ensure the matter is thoroughly investigated and resolved accordingly.
We appreciate your patience and will provide feedback as soon as it becomes available.
Best regards,
Marilize
MetroFibre Complaints & Escalations
JP
Jude P's updateReviewer Update
01 Aug 2025, 12:45Good day. I am still receiving attorney communications for an account I requested closed over a year ago. Nothing has been resolved... Please sort this out. I really do not want to go the civil legal route.
JP
Jude P's update01 Aug 2025, 12:45
Reviewer Update
Good day. I am still receiving attorney communications for an account I requested closed over a year ago. Nothing has been resolved... Please sort this out. I really do not want to go the civil legal route.