Worst isp in this country (metrofibre)

this experience has been a nightmare from the start it started on the 4th of feb i app**** for fibre to my home now my mom has been a metrofibre customer for 5 years loyally i took ownership of the premises and therefore she had to cancel so i could get the package in my name and i thought to myself this will be an easy process because everything is ready it just needs to be activated and that took nearly a week and a lot of phone calls later and on the 12th of feb the first tech was here to assist and did so wonderfully when he left and i tried to connect to the wifi i noticed that the ssid on the nokia beacon 2 is not the same as the one my phone shows so naturally a lot of phone calls and complaints later the 2nd tech shows on the 18th of feb up for an ont/router swop and when the same problem popped up he said it is not only me with this problem and it is something on the metrofibre network that is the problem and he was wonderful doing the setup now dealing with the support agents is not helpful because they can't see my router as it shows up as an error on their side and they do not understand what i am talking about now this is my last resort again because dealing with support i have to hang on the line so long that the call cuts and the agents don't even bother phoning back and if i phone back i must deal with a new agent and the process just repeats until my airtime is depleted and i cant phone back anymore now i am at wits end i am in the dark on what is going on and i have been without a service for 3 weeks since day one and now i have a bill from metrofibre and i have not even had one day connected to the internet this is such bad service from their side and i really urge people to save them self's the hassle and drama and rather go with another isp now there is another isp laying infrastructure in my area and it looks to me like they will be done even before metrofibre comes back to me with a solution to my problem i am beyond frustrated because i work from home and was unable to do so i have to resort to go and sit in a coffee shop for 6 or 7 hours to get some work done this is totally unacceptable!!!!!!!!!!!! if i could give 0 stars i would do so.