JB
Johanco B
1 reviews | Active since Dec 2021
12 Sept 2026, 18:18
WORST ISP IN SA
By far the worst ISP when it comes to support. Just look at all these tickets I logged since installing bearly a year ago:
********************* ***
it takes them a week to get back to you then the issue resolved it self as these are experienced sporadically for days on end, however no contact is made.When they finally responds the say I they come to site and nothing is wrong, I will pay. I think I am done paying as I have lost quite a lot of money due to buying mobile data as some of us works from home.
I DO NOT RECOMMEND THIS BUSSINESS. THEY TAKE YOUR MONEY AND LEAVE YOU WITH THE PROBLEMS.
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MetroFibre Networx's replyOfficial
12 Sept 2026, 18:33Dear Johanco
Thank you for taking our call.
As discussed, there is currently an outage affecting the service connection in your area. Our technicians are actively working on resolving the issue as a matter of urgency.
We understand the frustration and impact this has caused, especially given your previous experiences. As soon as we receive an estimated time to restore (ETR), we will advise you accordingly.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking our call.
As discussed, there is currently an outage affecting the service connection in your area. Our technicians are actively working on resolving the issue as a matter of urgency.
We understand the frustration and impact this has caused, especially given your previous experiences. As soon as we receive an estimated time to restore (ETR), we will advise you accordingly.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply12 Sept 2026, 18:33
Official
Dear Johanco
Thank you for taking our call.
As discussed, there is currently an outage affecting the service connection in your area. Our technicians are actively working on resolving the issue as a matter of urgency.
We understand the frustration and impact this has caused, especially given your previous experiences. As soon as we receive an estimated time to restore (ETR), we will advise you accordingly.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking our call.
As discussed, there is currently an outage affecting the service connection in your area. Our technicians are actively working on resolving the issue as a matter of urgency.
We understand the frustration and impact this has caused, especially given your previous experiences. As soon as we receive an estimated time to restore (ETR), we will advise you accordingly.
Thank you for your patience and understanding.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations