Worst ISP Ever

Worst ISP ever. My fibre line has been down for 7 days. Everyday I call and being told by support that it's been prioritised and a technician will call me but nothing happens. Call centre agent even promised to call me back and nothing. I run a business and work from home and this is impacting my operations but Metrofibre doesn't care. Please avoid Metrofibre if you are looking for a reliable service provider.