YO
Youshaa O
1 reviews | Active since Mar 2023
16 Mar 2023, 11:30
Worst ISP ever
By far the worst ISP I have ever dealt with. My internet service has been down for almost a month now and nobody seems to know whats going on. Despite countless calls, tickets logged and written communication, I am yet to receive feedback. I am expected to pay a full premium for a service I have not received which is absolutely unacceptable. The worst part of it all is that they’re the only provider in my area. I would not recommend them to anyone.
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
16 Mar 2023, 11:50Dear Youshaa
Thank you for rating our services and bringing this issue to our attention.
Please note that an agent will be in contact shortly to assist you accordingly.
Kind Regards,
Ayanda
MetroFibre
Thank you for rating our services and bringing this issue to our attention.
Please note that an agent will be in contact shortly to assist you accordingly.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply16 Mar 2023, 11:50
Official
Dear Youshaa
Thank you for rating our services and bringing this issue to our attention.
Please note that an agent will be in contact shortly to assist you accordingly.
Kind Regards,
Ayanda
MetroFibre
Thank you for rating our services and bringing this issue to our attention.
Please note that an agent will be in contact shortly to assist you accordingly.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's replyOfficial
16 Mar 2023, 11:59Dear Youshaa
Thak you for taking our call.
As discussed, Our Engineers are still working to restore services in your areas. ETA is 24 hours. We apologise for the inconvenience caused.
Kind Regards,
Ayanda
MetroFibre
Thak you for taking our call.
As discussed, Our Engineers are still working to restore services in your areas. ETA is 24 hours. We apologise for the inconvenience caused.
Kind Regards,
Ayanda
MetroFibre
MetroFibre Networx's reply16 Mar 2023, 11:59
Official
Dear Youshaa
Thak you for taking our call.
As discussed, Our Engineers are still working to restore services in your areas. ETA is 24 hours. We apologise for the inconvenience caused.
Kind Regards,
Ayanda
MetroFibre
Thak you for taking our call.
As discussed, Our Engineers are still working to restore services in your areas. ETA is 24 hours. We apologise for the inconvenience caused.
Kind Regards,
Ayanda
MetroFibre
YO
Youshaa O's updateReviewer Update
21 Mar 2023, 23:51Dear Ayanda
As per the above and discussed on our call the ETA was 24 hours. This was at 12pm on the 16th of March. Today is the 21st of March. I still do not have any service and have not received any sort of feedback regarding the issue. At the end of this month we will receive a bill to pay a full premium for something we have not received. Will we be receiving any sort of reimbur*****t or prorated bill?
Thank you
Youshaa
As per the above and discussed on our call the ETA was 24 hours. This was at 12pm on the 16th of March. Today is the 21st of March. I still do not have any service and have not received any sort of feedback regarding the issue. At the end of this month we will receive a bill to pay a full premium for something we have not received. Will we be receiving any sort of reimbur*****t or prorated bill?
Thank you
Youshaa
YO
Youshaa O's update21 Mar 2023, 23:51
Reviewer Update
Dear Ayanda
As per the above and discussed on our call the ETA was 24 hours. This was at 12pm on the 16th of March. Today is the 21st of March. I still do not have any service and have not received any sort of feedback regarding the issue. At the end of this month we will receive a bill to pay a full premium for something we have not received. Will we be receiving any sort of reimbur*****t or prorated bill?
Thank you
Youshaa
As per the above and discussed on our call the ETA was 24 hours. This was at 12pm on the 16th of March. Today is the 21st of March. I still do not have any service and have not received any sort of feedback regarding the issue. At the end of this month we will receive a bill to pay a full premium for something we have not received. Will we be receiving any sort of reimbur*****t or prorated bill?
Thank you
Youshaa