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Sipho T
1 reviews | Active since Oct 2013
08 Mar 2022, 20:17
Worst ISP don't believe the hype trust me.
Never in my have I ever experienced such ****ty service. Only had this ISP for 2 months and already I am regretting it. 3 days no internet and no one seems to have any clue of what they are doing. All sounds like headless chickens shooting through the duck hoping for luck. They all gave me different instructions one after the other and not a single one managed to fix or solve my issue. I don't know who is more useless between this one's as they all just sent me mails for the sake of Margaret Mpete Juan Janse Van Rensburg Shanen Eekhout Ivana Maritz Shanice Betchoo Mpho Koelman It's funny because my whole area's infrastructure is this company but I going to make sure that those I know use a different ISP.
Helpful (0)
Replies (19)0
Replies (19)
MetroFibre Networx's replyOfficial
08 Mar 2022, 20:26Good Evening Sipho
Thank you for bringing this to our attention , kindly note that we are following up with our MetroConnect department and will provide you with feedback.
Kind Regards
MetroFibre
Thank you for bringing this to our attention , kindly note that we are following up with our MetroConnect department and will provide you with feedback.
Kind Regards
MetroFibre
MetroFibre Networx's reply08 Mar 2022, 20:26
Official
Good Evening Sipho
Thank you for bringing this to our attention , kindly note that we are following up with our MetroConnect department and will provide you with feedback.
Kind Regards
MetroFibre
Thank you for bringing this to our attention , kindly note that we are following up with our MetroConnect department and will provide you with feedback.
Kind Regards
MetroFibre
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Sipho T's updateReviewer Update
09 Mar 2022, 18:37Still no response, it's been a full day now. The last phone call was last night with another promise to be fixed, another case of we have logged a ticket (153025) to investigate. What's weird Mariska gave me a "courtesy call" this morning at 7am to inform me that she is told it has been being fixed and she apologized for the inconvenience. No idea what she was talking about as it's still not fixed. Its the 4th day now. This ****er really know how to test people's patience. By the way this service is not free. I can't be wasting 30 to an hour everytime I call and no one call me back
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Sipho T's update09 Mar 2022, 18:37
Reviewer Update
Still no response, it's been a full day now. The last phone call was last night with another promise to be fixed, another case of we have logged a ticket (153025) to investigate. What's weird Mariska gave me a "courtesy call" this morning at 7am to inform me that she is told it has been being fixed and she apologized for the inconvenience. No idea what she was talking about as it's still not fixed. Its the 4th day now. This ****er really know how to test people's patience. By the way this service is not free. I can't be wasting 30 to an hour everytime I call and no one call me back
MetroFibre Networx's replyOfficial
09 Mar 2022, 19:02Hi Sipho
Kindly note that we are following up with Marishka and will give you a call back shortly.
Kind Regards
MetroFibre
Kindly note that we are following up with Marishka and will give you a call back shortly.
Kind Regards
MetroFibre
MetroFibre Networx's reply09 Mar 2022, 19:02
Official
Hi Sipho
Kindly note that we are following up with Marishka and will give you a call back shortly.
Kind Regards
MetroFibre
Kindly note that we are following up with Marishka and will give you a call back shortly.
Kind Regards
MetroFibre
ST
Sipho T's updateReviewer Update
09 Mar 2022, 19:29Really! I just mentioned to you that everyone keep saying the same thing "I will you back" and you also said the same thing. I guess it MetroFibre policy to not keep their promises. Is it part of the contract or is the way of brushing off your clients? I would like to be refunded my subscription seeing that it's not needed. Thank you for your great service I will surely spread the word.
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Sipho T's update09 Mar 2022, 19:29
Reviewer Update
Really! I just mentioned to you that everyone keep saying the same thing "I will you back" and you also said the same thing. I guess it MetroFibre policy to not keep their promises. Is it part of the contract or is the way of brushing off your clients? I would like to be refunded my subscription seeing that it's not needed. Thank you for your great service I will surely spread the word.
MetroFibre Networx's replyOfficial
09 Mar 2022, 19:37Dear Sipho
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Kind Regards
MetroFibre
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Kind Regards
MetroFibre
MetroFibre Networx's reply09 Mar 2022, 19:37
Official
Dear Sipho
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Kind Regards
MetroFibre
I know it has been really frustrating for you to be held up like this when you just want to get the issue resolved and we do understand your frustration.
Kind Regards
MetroFibre
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Sipho T's updateReviewer Update
09 Mar 2022, 19:43No you don't understand my frustration, if you did you would call me and explain to me what is the hold up instead of replying with one liners. I keep on calling and still no feedback.
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Sipho T's update09 Mar 2022, 19:43
Reviewer Update
No you don't understand my frustration, if you did you would call me and explain to me what is the hold up instead of replying with one liners. I keep on calling and still no feedback.
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Sipho T's updateReviewer Update
09 Mar 2022, 19:46I am still waiting for Marishka and Lana to call me but still no joy in that department. Clearly no know how to resolve this so I need to be refunded.
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Sipho T's update09 Mar 2022, 19:46
Reviewer Update
I am still waiting for Marishka and Lana to call me but still no joy in that department. Clearly no know how to resolve this so I need to be refunded.
MetroFibre Networx's replyOfficial
09 Mar 2022, 20:00Dear Sipho
Our NOC department are working on your line now , we will revert back when we know more.
Kind Regards
MetroFibre
Our NOC department are working on your line now , we will revert back when we know more.
Kind Regards
MetroFibre
MetroFibre Networx's reply09 Mar 2022, 20:00
Official
Dear Sipho
Our NOC department are working on your line now , we will revert back when we know more.
Kind Regards
MetroFibre
Our NOC department are working on your line now , we will revert back when we know more.
Kind Regards
MetroFibre
MetroFibre Networx's replyOfficial
10 Mar 2022, 09:30Good day Sipho,
Please note that one of our agents will be in contact with you shortly.
We are aware of an outage affecting MetroConnect services. Our engineers are working on restoring the fault.
Kind regards
MetroFibre
Please note that one of our agents will be in contact with you shortly.
We are aware of an outage affecting MetroConnect services. Our engineers are working on restoring the fault.
Kind regards
MetroFibre
MetroFibre Networx's reply10 Mar 2022, 09:30
Official
Good day Sipho,
Please note that one of our agents will be in contact with you shortly.
We are aware of an outage affecting MetroConnect services. Our engineers are working on restoring the fault.
Kind regards
MetroFibre
Please note that one of our agents will be in contact with you shortly.
We are aware of an outage affecting MetroConnect services. Our engineers are working on restoring the fault.
Kind regards
MetroFibre
MetroFibre Networx's replyOfficial
10 Mar 2022, 11:08Hi Sipho,
Thank you for taking my call.
As discussed on our call we will follow up with you this afternoon to confirm that all is up and running on your side.
Kindly note that we can confirm that the outage has been restored.
Kind regards
MetroFibre
Thank you for taking my call.
As discussed on our call we will follow up with you this afternoon to confirm that all is up and running on your side.
Kindly note that we can confirm that the outage has been restored.
Kind regards
MetroFibre
MetroFibre Networx's reply10 Mar 2022, 11:08
Official
Hi Sipho,
Thank you for taking my call.
As discussed on our call we will follow up with you this afternoon to confirm that all is up and running on your side.
Kindly note that we can confirm that the outage has been restored.
Kind regards
MetroFibre
Thank you for taking my call.
As discussed on our call we will follow up with you this afternoon to confirm that all is up and running on your side.
Kindly note that we can confirm that the outage has been restored.
Kind regards
MetroFibre
ST
Sipho T's updateReviewer Update
10 Mar 2022, 17:47Now this just becoming a madness, I have switched OFF/ON and still no internet. What games are playing here. I have tried to find out from the neighborhood and not a single person know about the "outage" you are talking about. There's a Themba who is supposed to call me 40 minutes ago and he hasn't. Spoke to Juane and Mardeleen who both told me it has been reconnected but still nothing. You guys are a nightmare. Is it difficult to send a Technician to come and assess this thing here because if you are saying on your side it's connected and I can't connect this side don't you think it might a Router problem?
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Sipho T's update10 Mar 2022, 17:47
Reviewer Update
Now this just becoming a madness, I have switched OFF/ON and still no internet. What games are playing here. I have tried to find out from the neighborhood and not a single person know about the "outage" you are talking about. There's a Themba who is supposed to call me 40 minutes ago and he hasn't. Spoke to Juane and Mardeleen who both told me it has been reconnected but still nothing. You guys are a nightmare. Is it difficult to send a Technician to come and assess this thing here because if you are saying on your side it's connected and I can't connect this side don't you think it might a Router problem?
MetroFibre Networx's replyOfficial
10 Mar 2022, 20:20Dear Sipho
Kindly note that the relevant departments are working on a resolution for you, we will revert back when we know more.
Kind Regards
MetroFibre
Kindly note that the relevant departments are working on a resolution for you, we will revert back when we know more.
Kind Regards
MetroFibre
MetroFibre Networx's reply10 Mar 2022, 20:20
Official
Dear Sipho
Kindly note that the relevant departments are working on a resolution for you, we will revert back when we know more.
Kind Regards
MetroFibre
Kindly note that the relevant departments are working on a resolution for you, we will revert back when we know more.
Kind Regards
MetroFibre
ST
Sipho T's updateReviewer Update
11 Mar 2022, 09:29To say I am angry at this stage its an understatement, I have sent you more than 15 emails, 10+ Hello Peter replies, +15 calls in a space of 6 days and you guys still send me we are escalating. How many times must this be escalated? I have been chatting to Mardeleen who promised to send a Tech guy to change the Router but she has also went AWOL. What a mickey mouse company. I hope you are proud of your services.
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Sipho T's update11 Mar 2022, 09:29
Reviewer Update
To say I am angry at this stage its an understatement, I have sent you more than 15 emails, 10+ Hello Peter replies, +15 calls in a space of 6 days and you guys still send me we are escalating. How many times must this be escalated? I have been chatting to Mardeleen who promised to send a Tech guy to change the Router but she has also went AWOL. What a mickey mouse company. I hope you are proud of your services.
MetroFibre Networx's replyOfficial
11 Mar 2022, 10:19Good day Sipho,
Kindly note that a agent will be in contact with you shortly.
Kind regards
MetroFibre
Kindly note that a agent will be in contact with you shortly.
Kind regards
MetroFibre
MetroFibre Networx's reply11 Mar 2022, 10:19
Official
Good day Sipho,
Kindly note that a agent will be in contact with you shortly.
Kind regards
MetroFibre
Kindly note that a agent will be in contact with you shortly.
Kind regards
MetroFibre
ST
Sipho T's updateReviewer Update
11 Mar 2022, 12:05I would like to cancel my subscription and be refunded as your services sucks and I have bought some prepaid in advance.
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Sipho T's update11 Mar 2022, 12:05
Reviewer Update
I would like to cancel my subscription and be refunded as your services sucks and I have bought some prepaid in advance.
MetroFibre Networx's replyOfficial
11 Mar 2022, 12:31Hi Sipho,
Thank you for taking our call.
As discussed on the phone with our support agent, we will be in contact with you at 18:00
Kind regards
MetroFibre
Thank you for taking our call.
As discussed on the phone with our support agent, we will be in contact with you at 18:00
Kind regards
MetroFibre
MetroFibre Networx's reply11 Mar 2022, 12:31
Official
Hi Sipho,
Thank you for taking our call.
As discussed on the phone with our support agent, we will be in contact with you at 18:00
Kind regards
MetroFibre
Thank you for taking our call.
As discussed on the phone with our support agent, we will be in contact with you at 18:00
Kind regards
MetroFibre
MetroFibre Networx's replyOfficial
11 Mar 2022, 13:24Dear Sipho,
Thank you for taking another call,
Kindly note that a technician will be at your residence between 17:00 17:30 to assist with your router.
Kind regards
MetroFibre
Thank you for taking another call,
Kindly note that a technician will be at your residence between 17:00 17:30 to assist with your router.
Kind regards
MetroFibre
MetroFibre Networx's reply11 Mar 2022, 13:24
Official
Dear Sipho,
Thank you for taking another call,
Kindly note that a technician will be at your residence between 17:00 17:30 to assist with your router.
Kind regards
MetroFibre
Thank you for taking another call,
Kindly note that a technician will be at your residence between 17:00 17:30 to assist with your router.
Kind regards
MetroFibre
ST
Sipho T's updateReviewer Update
11 Mar 2022, 19:44I would like to take this opportunity to thank Shannen and Mardeleen for helping out to fix and restore my connection. It has been a nightmare for the past 6 days scrambling to get this sorted out. I know at some stage the frustration got the toll on me and I would sound harsh and hight please acknowledge that was put of frustration and anger my sincere apology to everyone. I would also like thank everyone involved in this as you have all contributed in one way or another with all 1000 escalations.
ST
Sipho T's update11 Mar 2022, 19:44
Reviewer Update
I would like to take this opportunity to thank Shannen and Mardeleen for helping out to fix and restore my connection. It has been a nightmare for the past 6 days scrambling to get this sorted out. I know at some stage the frustration got the toll on me and I would sound harsh and hight please acknowledge that was put of frustration and anger my sincere apology to everyone. I would also like thank everyone involved in this as you have all contributed in one way or another with all 1000 escalations.
MetroFibre Networx's replyOfficial
11 Mar 2022, 20:02Dear Sipho
We are happy to hear that your line is up and running again.
We appreciate customer feedback and we were happy to assist you.
May you have many more happy years on the MetroFibre Network!
Kind Regards
MetroFibre
We are happy to hear that your line is up and running again.
We appreciate customer feedback and we were happy to assist you.
May you have many more happy years on the MetroFibre Network!
Kind Regards
MetroFibre
MetroFibre Networx's reply11 Mar 2022, 20:02
Official
Dear Sipho
We are happy to hear that your line is up and running again.
We appreciate customer feedback and we were happy to assist you.
May you have many more happy years on the MetroFibre Network!
Kind Regards
MetroFibre
We are happy to hear that your line is up and running again.
We appreciate customer feedback and we were happy to assist you.
May you have many more happy years on the MetroFibre Network!
Kind Regards
MetroFibre