WT
Willem T
1 reviews | Active since Jan 2026
31 Jan 2026, 15:40
Worst internet service provider ever
One can not complain about your service and support as there are none 4 weeks and still u have done nothing to come and swop out the faulty router. the more i tell u your router supp**** is faulty the mor i get messages your line has been reconfigured please test. no calls only vague emails with no meaning i will never recomend u and will tell everbody to not use u u claim to be nr1 1 in service Well u are Nr 1 in no sevice delivery or client service useless is not even a description for your lack of efforts to keep me as a client or resolve my problem
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Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
31 Jan 2026, 16:37Dear Willem,
Thank you for reaching out and for bringing your concerns to our attention. We appreciate your patience and cooperation as we work to investigate and address this matter.
Your feedback regarding the ongoing router issue, the repeated line reconfiguration messages, and the lack of direct communication has been noted. We understand how frustrating it is to experience prolonged service challenges without clear progress or meaningful updates. This review has been escalated for further investigation to ensure the matter is properly assessed and the appropriate next steps are taken.
We will be in touch to provide feedback as soon as the investigation progresses.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. We appreciate your patience and cooperation as we work to investigate and address this matter.
Your feedback regarding the ongoing router issue, the repeated line reconfiguration messages, and the lack of direct communication has been noted. We understand how frustrating it is to experience prolonged service challenges without clear progress or meaningful updates. This review has been escalated for further investigation to ensure the matter is properly assessed and the appropriate next steps are taken.
We will be in touch to provide feedback as soon as the investigation progresses.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply31 Jan 2026, 16:37
Official
Dear Willem,
Thank you for reaching out and for bringing your concerns to our attention. We appreciate your patience and cooperation as we work to investigate and address this matter.
Your feedback regarding the ongoing router issue, the repeated line reconfiguration messages, and the lack of direct communication has been noted. We understand how frustrating it is to experience prolonged service challenges without clear progress or meaningful updates. This review has been escalated for further investigation to ensure the matter is properly assessed and the appropriate next steps are taken.
We will be in touch to provide feedback as soon as the investigation progresses.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. We appreciate your patience and cooperation as we work to investigate and address this matter.
Your feedback regarding the ongoing router issue, the repeated line reconfiguration messages, and the lack of direct communication has been noted. We understand how frustrating it is to experience prolonged service challenges without clear progress or meaningful updates. This review has been escalated for further investigation to ensure the matter is properly assessed and the appropriate next steps are taken.
We will be in touch to provide feedback as soon as the investigation progresses.
Best regards,
Marilize
MetroFibre Complaints & Escalations
WT
Willem T's updateReviewer Update
02 Feb 2026, 12:06Thank you for your feedback, just a pitty im still dealing with on and off internet due to router rebooting every 10-45 min and no curtesy call or anything els to resolve this matter but the new inv is there to be paid for probably another month of zero service and internet, u claim to be the best start proving it
WT
Willem T's update02 Feb 2026, 12:06
Reviewer Update
Thank you for your feedback, just a pitty im still dealing with on and off internet due to router rebooting every 10-45 min and no curtesy call or anything els to resolve this matter but the new inv is there to be paid for probably another month of zero service and internet, u claim to be the best start proving it