LB
Lana B
1 reviews | Active since Dec 2025
29 Dec 2025, 20:26
Worst internet provider stay away
Account Son757, paid eft 28 Nov, no service until mid Dec as Metro said non payment yet the account has a credit. Spoke to Christa on the 19th Dec sent proof of payment which I had sent four times prior. At 13h20 connection was restored. On the 24th Dec service was cut again reason non payment. Spoke to the call center again on the 24th Dec to send proof of payment. Again payment proof sent. Then on the 26th call center advised that my account does not exist. In short due to Metro fibre incompetence I have paid for Dec on the 28th Nov and have had no connection. What is your response, Metro Fibre?
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MetroFibre Networx's replyOfficial
29 Dec 2025, 20:36Dear Lana Bryant
Thank you for sharing the detailed timeline regarding your account. We recognize how unacceptable this experience has been, particularly given that payment was made on 28 November and proof of payment was provided multiple times.
Thank you for sharing the detailed timeline regarding your account. We recognize how unacceptable this experience has been, particularly given that payment was made on 28 November and proof of payment was provided multiple times.
The repeated service interruptions, conflicting feedback received, and the communication that your account does not exist are being treated as a serious matter. This is not the level of service expected.
Please note that the issue has been escalated urgently for further investigation and resolution. The relevant teams are reviewing the account status, payment allocation, and service suspension history to determine the root cause and ensure the matter is corrected.
Updates will be provided as soon as feedback is received. Your patience while this review is underway is appreciated.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply29 Dec 2025, 20:36
Official
Dear Lana Bryant
Thank you for sharing the detailed timeline regarding your account. We recognize how unacceptable this experience has been, particularly given that payment was made on 28 November and proof of payment was provided multiple times.
Thank you for sharing the detailed timeline regarding your account. We recognize how unacceptable this experience has been, particularly given that payment was made on 28 November and proof of payment was provided multiple times.
The repeated service interruptions, conflicting feedback received, and the communication that your account does not exist are being treated as a serious matter. This is not the level of service expected.
Please note that the issue has been escalated urgently for further investigation and resolution. The relevant teams are reviewing the account status, payment allocation, and service suspension history to determine the root cause and ensure the matter is corrected.
Updates will be provided as soon as feedback is received. Your patience while this review is underway is appreciated.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations