Worst I have been treated

I have now been without Internet access for 4 days. I reported 4 days ago and kept following up on the ticket number that was provided. What is the most frustrating, is that each operator that I have spoken to just updates the ticket and tells me that it has been escalated. Today was the obsolete last straw. A "manager" was supposed to call me back so that they can "understand" my problem. I have now repeated my problem for 4 consecutive days to 10 differet operators. What is worse is that each person that you speak to makes you feel stupid and wants you to believe that they have the answers and you just need to be patient. I mean, how many times and how many operators can you tell the same story? It has been the most frustrating (and still is) experience having to deal with this company. And guess what, I was typing this review while holding to speak to a manager. The manager now tells me he needs to look at my ticket to see what is actually the issue ... I mean seriously ... THE ISSUE IS I DONT HAVE INTERNET AND IT IS A METROFIBRE ISSUE. PLEASE GET THAT NOW.