RM
Richard M
1 reviews | Active since Nov 2019
22 Nov 2019, 23:16
Worst ftth provider, smh
If you moving to a new area please check if the fibre provder is MetroFX. Just my 2 cents, one of the worst ftth providers on the market. There so many "scheduled maintenance outages" that are never communicated to customers. The cherry on top is the lack of support from Metro when tou call in to enquire. SAVE YOUR MONEY!
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Replies (2)
MetroFibre Networx's replyOfficial
23 Nov 2019, 10:23Good day Richard,
We are sorry to hear the experience you have had. One of our customer care agents will contact you shortly.
Kind regards
The MetroFibre Team
We are sorry to hear the experience you have had. One of our customer care agents will contact you shortly.
Kind regards
The MetroFibre Team
MetroFibre Networx's reply23 Nov 2019, 10:23
Official
Good day Richard,
We are sorry to hear the experience you have had. One of our customer care agents will contact you shortly.
Kind regards
The MetroFibre Team
We are sorry to hear the experience you have had. One of our customer care agents will contact you shortly.
Kind regards
The MetroFibre Team
RM
Richard M's updateReviewer Update
21 Dec 2019, 19:31Look I do not appreciate, empty promises and follow ups in the interest of public relations.
Currently we have been experiencing intermittent connectivity for 2 days running(and still going on). This is during the holiday when connectivity is needed as most people are home and I've called your supported for 4 times and I get the same hallow reponse, so I stopped calling altogether.
The same problem is still in effect, we keep losing connectivity and you don't give any feedback or updates. Forget proactive support communication at this point it seems to be asking for too much. Even though you have everybody's contact details.
Currently we have been experiencing intermittent connectivity for 2 days running(and still going on). This is during the holiday when connectivity is needed as most people are home and I've called your supported for 4 times and I get the same hallow reponse, so I stopped calling altogether.
The same problem is still in effect, we keep losing connectivity and you don't give any feedback or updates. Forget proactive support communication at this point it seems to be asking for too much. Even though you have everybody's contact details.
RM
Richard M's update21 Dec 2019, 19:31
Reviewer Update
Look I do not appreciate, empty promises and follow ups in the interest of public relations.
Currently we have been experiencing intermittent connectivity for 2 days running(and still going on). This is during the holiday when connectivity is needed as most people are home and I've called your supported for 4 times and I get the same hallow reponse, so I stopped calling altogether.
The same problem is still in effect, we keep losing connectivity and you don't give any feedback or updates. Forget proactive support communication at this point it seems to be asking for too much. Even though you have everybody's contact details.
Currently we have been experiencing intermittent connectivity for 2 days running(and still going on). This is during the holiday when connectivity is needed as most people are home and I've called your supported for 4 times and I get the same hallow reponse, so I stopped calling altogether.
The same problem is still in effect, we keep losing connectivity and you don't give any feedback or updates. Forget proactive support communication at this point it seems to be asking for too much. Even though you have everybody's contact details.