nZ
nthati Z
1 reviews | Active since May 2016
02 Aug 2023, 16:05
Worst Fibre to home service provider
We have metro fibre in our home as the provider for internet. We haven’t had connection since last week Monday. I have called their call centre countless times but nobody has been able to assist me. Their whatsapp support line is useless because you get the same automated responses.
Also it’s only my home that’s affected. We pay every month, even this month we’ve paid but we are still being treated soo poorly
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Replies (2)nZ
nthati Z's updateReviewer Update
02 Aug 2023, 18:01Nthabi that is absolute trash and you know it. Since last week you have been saying the same thing, why is the outage only affecting my house and not other households that use Metrofibre. I want my money back and I am going to cancel your ****ty service
nZ
nthati Z's update02 Aug 2023, 18:01
Reviewer Update
Nthabi that is absolute trash and you know it. Since last week you have been saying the same thing, why is the outage only affecting my house and not other households that use Metrofibre. I want my money back and I am going to cancel your ****ty service
nZ
nthati Z's updateReviewer Update
07 Aug 2023, 14:27We last had connection on the 24th July 2023. Everyday when we complain about this issue, you say it’s an outage in the area but everyone else except us has had no issues with connection
Kindly send someone to come and assess the damage
Also please be considerate because it’s been exactly 2weeks. But we pay for the fibre every month, soo this means we paid for a non existent service
This is beyond being disrespectful to us, you people just don’t care
The line has been reprovision everyday since the 24th. There’s no connection
For the fact that we have been sending you messages everyday since the 24th July 2023 but nobody from Metro fibre takes us seriously
Instead we get automated responses
I called your call centre everyday last week and have been passed from pillar to post…nobody was able to assist me
But when it’s time to pay, you people are quick to send invoices
Does it really make sense that we’ve been complaining about the same issue for 2weeks but nobody at Metrofibre seems to care
Instead we are fed lies that there’s an outage in the area. In outage where because other households that use the same service have connection but we don’t
If we don’t have connection by 9am or a technician doesn’t come. You must kindly come take your wifi box, refund us the money and cancel the service. This has been going on for far too long
Kindly note that we still don’t have connection and nobody from metro fibre has bothered to call us
Kindly send someone to come and assess the damage
Also please be considerate because it’s been exactly 2weeks. But we pay for the fibre every month, soo this means we paid for a non existent service
This is beyond being disrespectful to us, you people just don’t care
The line has been reprovision everyday since the 24th. There’s no connection
For the fact that we have been sending you messages everyday since the 24th July 2023 but nobody from Metro fibre takes us seriously
Instead we get automated responses
I called your call centre everyday last week and have been passed from pillar to post…nobody was able to assist me
But when it’s time to pay, you people are quick to send invoices
Does it really make sense that we’ve been complaining about the same issue for 2weeks but nobody at Metrofibre seems to care
Instead we are fed lies that there’s an outage in the area. In outage where because other households that use the same service have connection but we don’t
If we don’t have connection by 9am or a technician doesn’t come. You must kindly come take your wifi box, refund us the money and cancel the service. This has been going on for far too long
Kindly note that we still don’t have connection and nobody from metro fibre has bothered to call us
nZ
nthati Z's update07 Aug 2023, 14:27
Reviewer Update
We last had connection on the 24th July 2023. Everyday when we complain about this issue, you say it’s an outage in the area but everyone else except us has had no issues with connection
Kindly send someone to come and assess the damage
Also please be considerate because it’s been exactly 2weeks. But we pay for the fibre every month, soo this means we paid for a non existent service
This is beyond being disrespectful to us, you people just don’t care
The line has been reprovision everyday since the 24th. There’s no connection
For the fact that we have been sending you messages everyday since the 24th July 2023 but nobody from Metro fibre takes us seriously
Instead we get automated responses
I called your call centre everyday last week and have been passed from pillar to post…nobody was able to assist me
But when it’s time to pay, you people are quick to send invoices
Does it really make sense that we’ve been complaining about the same issue for 2weeks but nobody at Metrofibre seems to care
Instead we are fed lies that there’s an outage in the area. In outage where because other households that use the same service have connection but we don’t
If we don’t have connection by 9am or a technician doesn’t come. You must kindly come take your wifi box, refund us the money and cancel the service. This has been going on for far too long
Kindly note that we still don’t have connection and nobody from metro fibre has bothered to call us
Kindly send someone to come and assess the damage
Also please be considerate because it’s been exactly 2weeks. But we pay for the fibre every month, soo this means we paid for a non existent service
This is beyond being disrespectful to us, you people just don’t care
The line has been reprovision everyday since the 24th. There’s no connection
For the fact that we have been sending you messages everyday since the 24th July 2023 but nobody from Metro fibre takes us seriously
Instead we get automated responses
I called your call centre everyday last week and have been passed from pillar to post…nobody was able to assist me
But when it’s time to pay, you people are quick to send invoices
Does it really make sense that we’ve been complaining about the same issue for 2weeks but nobody at Metrofibre seems to care
Instead we are fed lies that there’s an outage in the area. In outage where because other households that use the same service have connection but we don’t
If we don’t have connection by 9am or a technician doesn’t come. You must kindly come take your wifi box, refund us the money and cancel the service. This has been going on for far too long
Kindly note that we still don’t have connection and nobody from metro fibre has bothered to call us