jJ
jermaine J
1 reviews | Active since Dec 2018
25 Nov 2025, 14:28
WORST FIBRE SERVICE IN DURBAN
WORST CUSTOMER SERVICE EVER , IF YOU EVER NEED CUSTOMER SERVICE WE MUST KEEP CALLING THEM TO SORT, FOR THE PAST 8 MONTHS I HAVE BEEN CALLING REQUESTING A ROUTER BUT ALL FALLS ON DEAF EARS LONG AS THEY GETTING PAID EVERY MONTH AND I DONT HAVE A CONSTANT WIFI WORKING THATS GOOD ON THERE PART. I AM MRS NUNKUMAR I NEED TO BE CONTACTED I NEED TO BE HELPED I CANNOT BE PAYING FOR A SERVICE THATS ****, SPEAKING TO ILL LITERATE PEOPLE THAT NEVER GET BACK TO YOU CONTACT ME ***
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Replies (1)
MetroFibre Networx's replyOfficial
25 Nov 2025, 14:46Dear Mrs Nunkumar,
Thank you for reaching out to us.
We sincerely apologise for the ongoing frustration and inconvenience you have experienced. We understand your concerns, and we appreciate your patience despite the challenges you’ve faced.
Please note that we have escalated your query to the relevant department for urgent attention. They will contact you directly to assist with your router and ensure that your service is restored to the standard you expect.
We will continue to monitor your query closely until it is fully resolved.
Thank you for bringing this to our attention. Please let us know if you need any further assistance in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us.
We sincerely apologise for the ongoing frustration and inconvenience you have experienced. We understand your concerns, and we appreciate your patience despite the challenges you’ve faced.
Please note that we have escalated your query to the relevant department for urgent attention. They will contact you directly to assist with your router and ensure that your service is restored to the standard you expect.
We will continue to monitor your query closely until it is fully resolved.
Thank you for bringing this to our attention. Please let us know if you need any further assistance in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply25 Nov 2025, 14:46
Official
Dear Mrs Nunkumar,
Thank you for reaching out to us.
We sincerely apologise for the ongoing frustration and inconvenience you have experienced. We understand your concerns, and we appreciate your patience despite the challenges you’ve faced.
Please note that we have escalated your query to the relevant department for urgent attention. They will contact you directly to assist with your router and ensure that your service is restored to the standard you expect.
We will continue to monitor your query closely until it is fully resolved.
Thank you for bringing this to our attention. Please let us know if you need any further assistance in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for reaching out to us.
We sincerely apologise for the ongoing frustration and inconvenience you have experienced. We understand your concerns, and we appreciate your patience despite the challenges you’ve faced.
Please note that we have escalated your query to the relevant department for urgent attention. They will contact you directly to assist with your router and ensure that your service is restored to the standard you expect.
We will continue to monitor your query closely until it is fully resolved.
Thank you for bringing this to our attention. Please let us know if you need any further assistance in the meantime.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations