MN
Meshen N

1 reviews | Active since Apr 2022

25 Apr 2022, 20:07

Worst fibre provider

The worse fibre provider possible, they don't even deserve the 1 star rating. Metrofibre is full of excuses and inexperienced employees who show no interest in helping the customer. I would rather refer people to the old dial up internet system than waste their time with Metrofibre. Please do stay clear from these guys, they will waste your time, money and sanity. I have experienced a fault that took over 3 months to understand and resolve, however the fault is still not fixed to date and after the recent flood damage in KZN we have been left without internet connection for 2 weeks and Metrofibre has done nothing to resolve this. Truly the worst service provider possible.

0
Replies (3)
MetroFibre Networx
MetroFibre Networx's reply25 Apr 2022, 20:20
Official
Good day Mashen,

Kindly be informed that we are investigating your query to assist you accordingly.

Kind Regards
MetroFibre

MN
Meshen N's update25 Apr 2022, 20:51
Reviewer Update
You guys have been investigating for quite some time now without having a single person come to our area to look at the fault which is a physical connection.
We have endlessly been contacting our ISP's for help and no matter how much they escalate the issue it's metro fibre that holds everything back and is always confused with the matter at hand. For a customer to educate your employees shows how unskilled your staff are. Stop make excuses and step up and provide the service we paying customers subscribe to!
MetroFibre Networx
MetroFibre Networx's reply25 Apr 2022, 21:05
Official
Good day Meshen,

We sincerely apologize for the inconvenience caused.

We revert back to you as soon as possible.

Kind Regards
MetroFibre