EA
Emile A
1 reviews | Active since Feb 2018
04 Jan 2022, 09:24
Worst Fibre Provider
Been waiting 2 months for them to activate my line and its still not done. I've tried calling, upon which the line eventually dies. Sent emails 14 days ago to salessupport, orders, info and technical with no reply from any of them. Afrihost has even tried escalating the issue with no luck.
Helpful (0)
Replies (5)0
Replies (5)
MetroFibre Networx's replyOfficial
04 Jan 2022, 09:54Good day Emile
On behalf of Metrofibre we would like to apologise sincerely for any inconvenience caused.
kindly note that we do understand your frustration and promise to have your line up and running soon.
We have escalated this issue to our maintenance department and they have confirmed that there are repairs which needs to be done before activation.
Please be advised that they have prioritised the matter and confirmed that they will assist as soon as possible.
We thank you for your patience.
Please expect a call from one of our agents.
Kind Regards
MetroFibre
On behalf of Metrofibre we would like to apologise sincerely for any inconvenience caused.
kindly note that we do understand your frustration and promise to have your line up and running soon.
We have escalated this issue to our maintenance department and they have confirmed that there are repairs which needs to be done before activation.
Please be advised that they have prioritised the matter and confirmed that they will assist as soon as possible.
We thank you for your patience.
Please expect a call from one of our agents.
Kind Regards
MetroFibre
MetroFibre Networx's reply04 Jan 2022, 09:54
Official
Good day Emile
On behalf of Metrofibre we would like to apologise sincerely for any inconvenience caused.
kindly note that we do understand your frustration and promise to have your line up and running soon.
We have escalated this issue to our maintenance department and they have confirmed that there are repairs which needs to be done before activation.
Please be advised that they have prioritised the matter and confirmed that they will assist as soon as possible.
We thank you for your patience.
Please expect a call from one of our agents.
Kind Regards
MetroFibre
On behalf of Metrofibre we would like to apologise sincerely for any inconvenience caused.
kindly note that we do understand your frustration and promise to have your line up and running soon.
We have escalated this issue to our maintenance department and they have confirmed that there are repairs which needs to be done before activation.
Please be advised that they have prioritised the matter and confirmed that they will assist as soon as possible.
We thank you for your patience.
Please expect a call from one of our agents.
Kind Regards
MetroFibre
EA
No call was received to state that they would not make it... I left work early, to be home for your engineers to be a no show!!
This will now be the 6th time your engineers will be at my residence when they eventually show up...How many engineers does it take to get a fibre line live??
Yet another day for MetroFibre to prove my given title!
Emile A's updateReviewer Update
05 Jan 2022, 08:18Hi
Thank you so much for responding and trying to assist.
However after receiving 2 calls from your agents, no Maintenance Team arrived at 2PM yesterday nor after that.
No call was received to state that they would not make it... I left work early, to be home for your engineers to be a no show!!
This will now be the 6th time your engineers will be at my residence when they eventually show up...How many engineers does it take to get a fibre line live??
Yet another day for MetroFibre to prove my given title!
EA
Emile A's update05 Jan 2022, 08:18
Reviewer Update
Hi
Thank you so much for responding and trying to assist.
However after receiving 2 calls from your agents, no Maintenance Team arrived at 2PM yesterday nor after that.
No call was received to state that they would not make it... I left work early, to be home for your engineers to be a no show!!
This will now be the 6th time your engineers will be at my residence when they eventually show up...How many engineers does it take to get a fibre line live??
Yet another day for MetroFibre to prove my given title!
MetroFibre Networx's replyOfficial
05 Jan 2022, 12:41Good day Emile
Kindly note that one of our contractors will contact you today for repairs on the installation.
We do apologise for the delay, thank you for your patience.
Kind Regards
MetroFibre
Kindly note that one of our contractors will contact you today for repairs on the installation.
We do apologise for the delay, thank you for your patience.
Kind Regards
MetroFibre
MetroFibre Networx's reply05 Jan 2022, 12:41
Official
Good day Emile
Kindly note that one of our contractors will contact you today for repairs on the installation.
We do apologise for the delay, thank you for your patience.
Kind Regards
MetroFibre
Kindly note that one of our contractors will contact you today for repairs on the installation.
We do apologise for the delay, thank you for your patience.
Kind Regards
MetroFibre
EA
Emile A's updateReviewer Update
06 Jan 2022, 08:37Good day
Yet again nobody called. This is frustrating beyond measure, its hopeless.
Yet again nobody called. This is frustrating beyond measure, its hopeless.
EA
Emile A's update06 Jan 2022, 08:37
Reviewer Update
Good day
Yet again nobody called. This is frustrating beyond measure, its hopeless.
Yet again nobody called. This is frustrating beyond measure, its hopeless.
MetroFibre Networx's replyOfficial
06 Jan 2022, 13:23Good day Emile
Please note that a contractor has been scheduled to come at you residence tomorrow morning.
We do apologise for the delay.
Have a nice day
Kind Regards
MetroFibre
Please note that a contractor has been scheduled to come at you residence tomorrow morning.
We do apologise for the delay.
Have a nice day
Kind Regards
MetroFibre
MetroFibre Networx's reply06 Jan 2022, 13:23
Official
Good day Emile
Please note that a contractor has been scheduled to come at you residence tomorrow morning.
We do apologise for the delay.
Have a nice day
Kind Regards
MetroFibre
Please note that a contractor has been scheduled to come at you residence tomorrow morning.
We do apologise for the delay.
Have a nice day
Kind Regards
MetroFibre