TS
Thokozane S
1 reviews | Active since Jan 2021
24 Nov 2023, 09:32
Worst fibre network company that cares little about customer's happiness
This fibre company isn't something that you would like to have. They forever suspend my account before the payday date I provided to them. As I am writing this on the 24th at 09:28 my account is suspended I should call and ask them to uplift my account. They keep on telling me that they run their whatever on the 2nd of every month hence this monthly shenanigan. Metrofibre is not worth having every single month I go through this madness 😡😡😡😡
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
24 Nov 2023, 10:09Dear Thokozane
I sincerely apologize for the ongoing frustration and inconvenience you've experienced with the suspension of your account. Your concerns are taken seriously, and I want to assure you that we are actively addressing this matter with our finance team for urgent assistance and resolution.
It's regrettable that you've had to deal with account suspension issues, especially when it occurs before the payday date you provided. We understand the impact this has on your service and the frustration it causes. Rest assured, we are committed to rectifying this situation promptly.
Our finance team is currently investigating the root cause of the account suspension and will take immediate action to resolve the issue. We appreciate your patience during this process.
A dedicated member of our finance support team will be reaching out to you shortly to discuss the details, provide updates, and ensure a swift resolution. We understand the importance of a seamless service, and your feedback is invaluable in helping us improve our processes.
Once again, I apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve this issue promptly.
Best Regards
Marilize
I sincerely apologize for the ongoing frustration and inconvenience you've experienced with the suspension of your account. Your concerns are taken seriously, and I want to assure you that we are actively addressing this matter with our finance team for urgent assistance and resolution.
It's regrettable that you've had to deal with account suspension issues, especially when it occurs before the payday date you provided. We understand the impact this has on your service and the frustration it causes. Rest assured, we are committed to rectifying this situation promptly.
Our finance team is currently investigating the root cause of the account suspension and will take immediate action to resolve the issue. We appreciate your patience during this process.
A dedicated member of our finance support team will be reaching out to you shortly to discuss the details, provide updates, and ensure a swift resolution. We understand the importance of a seamless service, and your feedback is invaluable in helping us improve our processes.
Once again, I apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve this issue promptly.
Best Regards
Marilize
MetroFibre Networx's reply24 Nov 2023, 10:09
Official
Dear Thokozane
I sincerely apologize for the ongoing frustration and inconvenience you've experienced with the suspension of your account. Your concerns are taken seriously, and I want to assure you that we are actively addressing this matter with our finance team for urgent assistance and resolution.
It's regrettable that you've had to deal with account suspension issues, especially when it occurs before the payday date you provided. We understand the impact this has on your service and the frustration it causes. Rest assured, we are committed to rectifying this situation promptly.
Our finance team is currently investigating the root cause of the account suspension and will take immediate action to resolve the issue. We appreciate your patience during this process.
A dedicated member of our finance support team will be reaching out to you shortly to discuss the details, provide updates, and ensure a swift resolution. We understand the importance of a seamless service, and your feedback is invaluable in helping us improve our processes.
Once again, I apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve this issue promptly.
Best Regards
Marilize
I sincerely apologize for the ongoing frustration and inconvenience you've experienced with the suspension of your account. Your concerns are taken seriously, and I want to assure you that we are actively addressing this matter with our finance team for urgent assistance and resolution.
It's regrettable that you've had to deal with account suspension issues, especially when it occurs before the payday date you provided. We understand the impact this has on your service and the frustration it causes. Rest assured, we are committed to rectifying this situation promptly.
Our finance team is currently investigating the root cause of the account suspension and will take immediate action to resolve the issue. We appreciate your patience during this process.
A dedicated member of our finance support team will be reaching out to you shortly to discuss the details, provide updates, and ensure a swift resolution. We understand the importance of a seamless service, and your feedback is invaluable in helping us improve our processes.
Once again, I apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve this issue promptly.
Best Regards
Marilize
TS
Thokozane S's updateReviewer Update
27 Nov 2023, 09:21Marilize did you have to make the situation even worse by being dishonest with me? No one has called me and my account is still suspended and I already paid for the new month. I have sent numerous emails to you guys but no assistance 😡
TS
Thokozane S's update27 Nov 2023, 09:21
Reviewer Update
Marilize did you have to make the situation even worse by being dishonest with me? No one has called me and my account is still suspended and I already paid for the new month. I have sent numerous emails to you guys but no assistance 😡